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- Tasks: Provide support and guidance in a multi-disciplinary health and social care setting.
- Company: St Helens Borough Council is dedicated to improving lives and supporting communities.
- Benefits: Enjoy ongoing training, an excellent pension scheme, and a positive work environment.
- Why this job: Make a real difference in people's lives while working in a supportive and diverse team.
- Qualifications: Experience in customer service with strong communication skills is essential.
- Other info: Flexible shifts between 8am and 10pm, including weekends and bank holidays.
The predicted salary is between 28800 - 43200 £ per year.
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Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.
Making A Difference as a Contact Cares Advisor in the Adult Social Services Department.
St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. St Helens Borough Council is proud to be part of this partnership.
Contact Cares; has streamlined and simplified the way residents access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy.
Contact Cares is also playing a vital role in the response to the Covid-19 pandemic, supporting vulnerable residents to access the relevant services in times of uncertainty and contributing to the local and regional Test and Trace Service.
Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) will operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact.
Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries. You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters.
You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays.
Working for St Helens Borough Council
· We will provide you with the necessary training and support including track and trace scripts and processes, adult and children safeguarding processes, system training, non-complex assessment training and much more to enable you to successfully undertake the role. On-going training will be provided as the service continues to develop.
· We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.
· We seek to create a positive, open and progressive working environment. · We offer attractive salary and relocation package
· We offer an excellent pension scheme
· All Council workplaces have been assessed and are operating in accordance with social distancing guidelines.
Interested to Find Out More?
For an informal discussion please contact Leisel Pilling on 01744675338 .
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
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Contact Cares Advisor employer: St Helens Borough Council
Contact Detail:
St Helens Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Cares Advisor
✨Tip Number 1
Familiarise yourself with the services offered by St Helens Cares. Understanding their approach to health and social care will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your customer service experience, especially in sensitive situations. Be prepared to share specific examples of how you've effectively handled challenging customer interactions in the past.
✨Tip Number 3
Research the role of Contact Cares Advisors within the multi-disciplinary health and social care setting. This will allow you to articulate how your skills align with the responsibilities of the position.
✨Tip Number 4
Prepare questions about the training and support provided for the role. Showing your eagerness to learn and adapt will reflect positively on your application.
We think you need these skills to ace Contact Cares Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Contact Cares Advisor. Highlight key skills such as customer service experience, communication skills, and resilience in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous work in health and social care or customer-focused environments, and include specific examples of how you've handled sensitive situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in people's lives. Mention your understanding of the challenges faced in health and social care, and explain how your background makes you a suitable candidate for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at St Helens Borough Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Contact Cares Advisor. Familiarise yourself with the services offered by St Helens Cares and be prepared to discuss how your experience aligns with their mission.
✨Showcase Your Communication Skills
As this role requires clear and confident communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you effectively communicated with customers or handled sensitive situations.
✨Demonstrate Resilience
The role involves dealing with challenging health and social care matters. Be ready to share instances where you successfully managed difficult conversations or stressful situations, highlighting your ability to remain calm and professional.
✨Emphasise Your Commitment to Diversity
St Helens Borough Council values diversity and inclusion. Be prepared to discuss how you can contribute to a positive and inclusive working environment, and share any relevant experiences that demonstrate your commitment to these values.
