Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate their benefit entitlements and provide exceptional service.
- Company: Join Churchill Retirement Living, the UK's fastest-growing retirement house builder with a family-run ethos.
- Benefits: Enjoy a competitive salary, company car, birthday off, health screening, and wellbeing programmes.
- Why this job: Be part of a supportive team making a real difference in people's lives while enjoying a great work culture.
- Qualifications: Ideal candidates have experience in benefits, social services, or customer support, with strong communication skills.
- Other info: This role involves travel across the UK to meet customers and attend events.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
- Reward & Benefits: Competitive salary, company car or car allowance, and excellent colleague benefits
About us
We are Churchill Retirement Living, the fastest-growing company in the UK retirement house building sector, and we’re looking for people like you.
We’re a family-run, privately-owned business with ambitious growth plans. Currently employing 700 people, we pride ourselves on building beautiful, quality, purpose-built one- and two-bedroom apartments in desirable locations across the UK for those seeking an independent lifestyle in later life. Our developments are designed to provide security, peace of mind, and independence, removing the hassles and fears often experienced by older people.
We have been recognized with numerous awards, including being named by The Sunday Times as the 2nd Best Company to Work for in the UK, and we were the first retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.
About the role
Providing exemplary service to our customers is our top priority. To support both prospective and current customers with their benefit entitlements, which can be complex, we have created a new role for an Entitlements Advisor on a permanent basis.
Your responsibilities will include:
- Being the first point of contact regarding entitlements
- Understanding customers’ circumstances and discussing entitlement options
- Supporting research and paperwork completion
- Arranging informative events at Lodges to showcase potential entitlements
- Staying updated on all relevant benefits
- Using systems like Fintal to ensure proper qualification and eligibility checks
The role is based at our Head Office in Ringwood, with frequent travel to Lodges across the UK to meet customers in person.
Working hours are 9:00 am to 5:30 pm, Monday to Thursday, and 9:00 am to 5:00 pm on Friday, with a one-hour lunch break.
About you
We seek someone with an understanding or genuine interest in UK benefits and grants, gained from experience in local government, social services, charitable sectors, or personal support for friends and family. Alternatively, a background in the Retirement Living or Care sector with in-depth knowledge of customer support and advice is desirable.
You should be personable, an excellent communicator, calm, empathetic, confident in speaking and presenting to groups, organized, proactive, and passionate about your work.
How you’ll be rewarded
- Day off on your birthday
- Buy and Sell holiday scheme
- Health Screening
- Life Assurance
- Eye Care Reimbursement
- Land Introduction Bonus
- Colleague wellbeing programmes and company ambassadors
- Charity fund matching through Churchill Foundation
Join the Churchill family and be part of an ambitious, successful business that values and appreciates its people. Apply today!
We are committed to protecting your personal data when you submit a job application. For more information, please read our privacy policy.
#J-18808-Ljbffr
Entitlements Advisor employer: Churchill Living Ltd
Contact Detail:
Churchill Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entitlements Advisor
✨Tip Number 1
Familiarise yourself with the UK benefits and grants system. Understanding the complexities of entitlements will not only help you in the role but also impress during your interactions with our team.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively supported others in understanding their entitlements. Real-life examples can demonstrate your empathy and ability to simplify complex information.
✨Tip Number 3
Research Churchill Retirement Living and our values. Being able to articulate why you want to work with us and how you align with our mission will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the retirement living or care sector. Engaging with others in the field can provide insights and connections that may benefit your application process.
We think you need these skills to ace Entitlements Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Entitlements Advisor. Familiarise yourself with the key tasks mentioned in the job description, such as providing exemplary service and supporting customers with their benefit entitlements.
Tailor Your CV: Customise your CV to highlight relevant experience in UK benefits, grants, or customer support. Emphasise any roles in local government, social services, or the retirement living sector that demonstrate your understanding of the field.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your communication skills. Mention specific examples from your past experiences that align with the role's requirements, such as presenting to groups or assisting individuals with complex paperwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of an Entitlements Advisor.
How to prepare for a job interview at Churchill Living Ltd
✨Understand the Role
Make sure you have a clear understanding of what an Entitlements Advisor does. Familiarise yourself with UK benefits and grants, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As an Entitlements Advisor, excellent communication is key. Prepare to discuss your previous experiences where you've effectively communicated complex information to customers or clients. Use examples that highlight your ability to be calm, empathetic, and personable.
✨Research Churchill Retirement Living
Learn about Churchill Retirement Living's values, mission, and recent achievements. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their goals and culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team you'll be working with, opportunities for professional development, or how success is measured in this position.
