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- Tasks: Deliver top-notch customer service and drive sales through various channels.
- Company: Join Brompton, a leader in manufacturing world-class products.
- Benefits: Enjoy flexible working options, a 9-day fortnight, and 25 days of annual leave.
- Why this job: Be part of a dynamic team focused on excellence and customer satisfaction.
- Qualifications: Fluent in German with strong communication skills; customer service experience is a plus.
- Other info: Full-time role based in Greenford, London with occasional weekend and evening shifts.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Representative – German Speaking The role Provide a high level of Customer Service to all Brompton customers by using a wide variety of channels to resolve their enquiries as well as increasing the customer base by driving sales conversions. This is a full-time position based in Greenford, London with occasional working on weekends and evenings. Our aim is nothing less than to deliver first class customer service, to match the world class products that we manufacture and sell around the globe . Benefits Flexible and hybrid working options 9 Day Fortnight This is a flexible working pattern where an employee works their contractual hours across 9 days instead of 10 days. (i.e. 80 hours across 9 days instead of 10 days). This means, the individual would work an additional hour across Monday to Thursday (across the 2 week period) to gain their Friday off. Annual Leave 25 days annual leave, plus all UK bank holidays. Competitive Salary Plus workplace pension scheme and profit share bonus. …
Customer Service Representative employer: Brompton Bicycle Careers
Contact Detail:
Brompton Bicycle Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with Brompton's products and services. Understanding the unique features and benefits of their offerings will help you provide exceptional customer service and drive sales conversions.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Being able to communicate effectively with customers in their native language will set you apart from other candidates.
✨Tip Number 3
Showcase your experience with various customer service channels, such as phone, email, and live chat. Highlighting your versatility in handling inquiries will demonstrate your ability to adapt to different situations.
✨Tip Number 4
Emphasize your availability for flexible working hours, including weekends and evenings. This shows your commitment to meeting the needs of the business and providing top-notch service to customers.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, especially the importance of providing high-level customer service and driving sales conversions.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any sales achievements. Emphasize your ability to communicate effectively in German, as this is a key requirement for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Brompton's products. Mention specific examples of how you've successfully resolved customer inquiries in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brompton Bicycle Careers
✨Showcase Your Language Skills
Since this role requires German speaking abilities, make sure to demonstrate your fluency during the interview. Practice common customer service scenarios in German to show your confidence and proficiency.
✨Understand the Company’s Products
Familiarize yourself with Brompton's products and their unique selling points. Being knowledgeable about what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company.
✨Highlight Your Customer Service Experience
Prepare examples from your past experiences where you successfully resolved customer issues or drove sales conversions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult customers. Think of a few situations you’ve encountered before and how you managed them to prepare for this.
