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- Tasks: Help customers find the right products and provide excellent service every day.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Be part of a growing team focused on innovation and customer satisfaction.
- Qualifications: Experience in customer service or retail sales is preferred but not essential.
- Other info: We value diversity and encourage everyone to apply, regardless of background.
The predicted salary is between 28800 - 43200 £ per year.
- Age 21+ £12.21 per hour
- Under 21 £10.00 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Understanding their range will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will showcase your proactive approach.
✨Tip Number 3
Be ready to talk about your availability and flexibility. Since the role requires working on a rota basis, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Research the company culture at Halfords. Understanding their values and commitment to inclusivity will help you align your answers during the interview and show that you're a good fit for their team.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any retail sales experience or customer-focused roles you've had in the past. Use specific examples to demonstrate how you delivered great customer service and achieved sales targets.
Show Your Proactive Approach: In your application, convey your proactive approach to helping customers. Share instances where you identified customer needs and went above and beyond to meet them.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills that are relevant to the Customer Sales Advisor role, such as communication, teamwork, and problem-solving abilities.
Express Enthusiasm for Training: Mention your eagerness to learn and grow within the company. Highlight your willingness to undergo training and develop your skills, which is a key aspect of the role.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role heavily relies on understanding and assisting customers effectively.
✨Demonstrate Your Sales Experience
Even if your background isn't strictly retail, emphasise any sales experience you have. Discuss how you've achieved sales targets in previous roles and how that experience can translate into success as a Customer Sales Advisor.
✨Be Prepared for Product Knowledge Questions
While you will receive training, showing a proactive interest in the products and services offered is crucial. Research the company’s offerings and be ready to discuss how you would explain these to customers.
✨Exhibit Flexibility and Team Spirit
Since the role requires working on a rota basis, express your willingness to work weekends and adapt to varying schedules. Highlight your ability to work well within a team, as collaboration is key in a retail environment.
