Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone and email, resolving software issues.
- Company: Join Point Of Rental, a leader in rental software dedicated to customer empowerment and innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work culture.
- Why this job: Be part of a team that values respect, learning, and technical challenges in a dynamic environment.
- Qualifications: Experience in application support, knowledge of SQL, and excellent communication skills are essential.
- Other info: This role offers potential progression to a 1st Line Customer Support Technician.
The predicted salary is between 28800 - 43200 £ per year.
About Point Of Rental…
As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field.
About The Role…
The Customer Support Specialist provides application/business support to our customers. When the \”CSS\” becomes an expert in the intricacies of our software and the hire/rental industry, there will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician.
You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS.
Performance
- Providing telephone and email support to external customers and colleagues providing an excellent level of service
- Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce)
- Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively. This includes recording time taken to complete calls and the details of actions performed to troubleshoot/resolve support calls
- Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
- Identifying trends and critical issues and escalating them to other team members or management, as required
- To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base
- Documenting software features and business processes for use as knowledge base articles or customer fact sheets
- Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software’s Equal Opportunities Policy
- Participating in testing of new releases of Syrinx products
Key Skills
- Required Languages: English
- Preferred Languages: French and/or Spanish
- Experience in 1st Line Support or Server Support role
- Fast learner
- Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating Systems is all an advantage
- Windows server shares and permissions
- A successful track record in application support
- Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
- A strong knowledge of Microsoft environments and have proficient problem-solving skills
- Good customer service skills and confidence on the phone
- Enthusiasm for technical challenges
- A strong desire to learn and explore new areas of technology
- Patient mind for troubleshooting under pressure
- Excellent communication and customer service skills are essential
- Excellent attention to detail
- Able to follow processes
- Willingness to learn and develop skills
Advantageous Skills
- Other Languages: German, Dutch, Italian, & Portuguese
- IIS
- Crystal Reports
- SQL Server and a basic understanding of TSQL queries
- Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
- Experience with mobile data devices
- Hire industry terminology and business concepts
- General business processes (accounting, purchasing, sales etc)
Job Type: Full-Time, Base Salary. M-F, Day Shift.
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources. #J-18808-Ljbffr
Customer Support Specialist employer: Point of Rental Software
Contact Detail:
Point of Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the Point of Rental Software and its features. Understanding the software inside out will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL Server knowledge and basic network troubleshooting skills. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Highlighting specific instances where you resolved issues or improved customer satisfaction can make a strong impression.
✨Tip Number 4
Research the rental industry terminology and business concepts. Showing that you understand the context in which Point of Rental operates will demonstrate your commitment and readiness for the role.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any prior experience in business/application support, especially if it involves SQL server/database administration or customer service. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Showcase Communication Skills: Since excellent communication is essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with customers in the past.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and culture of Point of Rental. Mention your enthusiasm for technical challenges and your willingness to learn, as these traits are highly valued in their team.
How to prepare for a job interview at Point of Rental Software
✨Know the Software Inside Out
Make sure you familiarise yourself with Point of Rental's software and its features. Understanding how it works will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues effectively, as this is crucial for a Customer Support Specialist.
✨Brush Up on Technical Knowledge
Since the role involves technical support, review key concepts related to SQL Server, networking, and operating systems. Being able to discuss these topics will show that you're ready to tackle the technical challenges of the job.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach troubleshooting and problem-solving. Share specific examples of how you've identified and resolved issues in previous roles, as this will be vital for success in this position.
