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- Tasks: Provide top-notch IT support and resolve tech issues for a leading law firm.
- Company: Join a prestigious US law firm known for its exceptional workplace culture.
- Benefits: Enjoy 30 days holiday, competitive salary, and generous perks in Central London.
- Why this job: Be part of a dynamic team, enhancing your skills in a fast-paced environment.
- Qualifications: 2+ years of IT experience, strong technical skills, and familiarity with legal software.
- Other info: Opportunity for occasional travel and flexible working hours.
The predicted salary is between 38400 - 57600 £ per year.
Technical Support Specialist Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game.
Salary to £46,000Office based in Central LondonTremendously generous benefits including 30 days holiday09:30-17:30 working hours
This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value.Technical Support Specialist Key Responsibilities:
Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issuesLog and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as neededInstall, test, and deploy software and hardware in line with firm standards, including PC imagingAdminister the IT team’s shared inbox and calendar for effective communication and schedulingProcure IT equipment and manage inventory in accordance with firm policyProvide support to other European offices, including occasional travel and out-of-hours coverageParticipate in a rotating shift pattern and be available for on-call, weekend, and overtime work as required
Technical Support Specialist Skills & Requirements:
At least 2 years of IT experience in a similar role within a law firmStrong technical skills across Windows OS, Office 365, imaging tools, remote access, and call logging systemsExposure to the firm’s software environment (e.g. Windows 10/11, Litera Compare, NetDocuments, Zoom Workplace, ServiceNow, SCCM, Citrix, GlobalProtect VPN)Solid knowledge of desktop hardware and peripherals and experience supporting mobile devices (e.g. iPads, iPhones, Android)
Technical Support Specialist employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Windows 10/11, Office 365, and ServiceNow. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of the law firm to gain insights into their work culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role during discussions.
✨Tip Number 3
Prepare for technical questions by reviewing common IT support scenarios and solutions. Practising how to explain your troubleshooting process clearly can showcase your problem-solving skills effectively.
✨Tip Number 4
Be ready to discuss your experience with remote support and managing service requests. Highlighting your ability to handle high-pressure situations and communicate effectively with users will be crucial in this fast-paced environment.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, especially in a law firm setting. Emphasise your technical skills with Windows OS, Office 365, and any specific software mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the legal sector. Mention specific examples of how you've resolved technical issues in previous roles.
Highlight Relevant Experience: In your application, focus on your experience with deskside and remote support. Include details about your familiarity with call logging systems and any exposure to the firm's software environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Specialist.
How to prepare for a job interview at Larbey Evans Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Windows OS, Office 365, and any specific tools mentioned in the job description, such as ServiceNow or Citrix. Providing examples of how you've resolved issues in the past will demonstrate your capability.
✨Understand the Firm's Environment
Research the law firm and its culture before the interview. Familiarise yourself with their software environment and operational standards. This knowledge will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully resolved IT issues, particularly in a high-pressure environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Strong Communication Skills
As a Technical Support Specialist, you'll need to communicate effectively with non-technical staff. Practice explaining complex technical concepts in simple terms. During the interview, showcase your ability to listen actively and respond clearly to questions.
