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- Tasks: Be the friendly face that welcomes guests and handles their needs.
- Company: Join Dunston Hall Hotel, a stunning 4-star resort in Norwich.
- Benefits: Enjoy free gym membership, discounts on golf, and training support.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Passion for service, experience in customer-facing roles, and strong multitasking skills.
- Other info: We value diversity and support the UK Armed Forces.
The predicted salary is between 20000 - 30000 £ per year.
Social network you want to login/join with:
Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- And much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments, and perform general administrative duties. Ensure all guest inquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Experience in a customer-facing role
- Conflict resolution skills
- Ability to work under pressure and multi-task
- Strong time management and organizational skills
Curious to find out more?
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4-star, 166-bedroom property. Our hotel features beautiful garden views, an 18-hole golf course, and dining options including the Brasserie restaurant, Bunkers bar, and a terrace bar. We offer afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and an Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
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Receptionist employer: Dunston Hall Hotel, Spa & Golf Resort
Contact Detail:
Dunston Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing details about Dunston Hall Hotel, Spa & Golf Resort, such as its amenities and dining options, will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a customer-facing role will enhance your ability to handle inquiries and complaints effectively.
✨Tip Number 3
Showcase your conflict resolution skills during the interview. Prepare examples of how you've successfully managed difficult situations in the past, as this will highlight your ability to maintain guest satisfaction under pressure.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks. Being able to prioritise and stay organised is crucial for a receptionist, so share specific strategies you've used in previous roles.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as conflict resolution and time management. Use specific examples to demonstrate how you've excelled in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at Dunston Hall Hotel, Spa & Golf Resort and how your skills align with the role of a receptionist.
Highlight Relevant Experience: In your application, emphasise any previous roles where you interacted with customers. Discuss how you handled inquiries and complaints, showcasing your ability to maintain professionalism under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dunston Hall Hotel, Spa & Golf Resort
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Conflict Resolution Skills
Prepare to discuss situations where you successfully resolved conflicts or handled difficult customers. Highlight your ability to remain calm under pressure and find solutions that satisfy both the guest and the hotel.
✨Highlight Your Organisational Skills
As a receptionist, you'll need to juggle multiple tasks. Be ready to talk about how you manage your time effectively and keep things organised, especially during busy periods.
✨Research the Hotel and Its Offerings
Familiarise yourself with Dunston Hall Hotel, Spa & Golf Resort and its amenities. Being knowledgeable about the hotel will show your genuine interest in the role and help you answer questions more confidently.
