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For Companies At a Glance
- Tasks: Meet and greet customers, promote events, and assist with library services.
- Company: Join Wigan Borough Libraries, a hub for community engagement and support.
- Benefits: Gain valuable experience, enhance digital skills, and receive guidance from supportive staff.
- Why this job: Make a positive impact in your community while developing essential skills for your future.
- Qualifications: Friendly attitude, good communication skills, and basic digital literacy required.
- Other info: Flexible shifts available; potential for further volunteering opportunities after review.
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Opportunities available at Ince, Aspull and The Grange Libraries
Minimum of 3 consecutive hours per day. Various shifts available
Your role:
In this role, you will be meeting and greeting customers and being a friendly point of contact. You will actively promote and develop various events and activities in your branch and across all Wigan Borough Libraries. You will use the Library Management system to support library members, manage stock availability, and assist customers with issuing, renewing, and returning items. You will ensure visitors are directed to the most appropriate service for their enquiry and support some customers with basic digital needs. You will encourage customers to self-serve, promote library services, and accurately record statistics for your branch.
About you:
You should be friendly, approachable, and willing to support a range of customers with their queries. A proactive approach, good communication skills, and the ability to actively seek information to resolve enquiries are essential. You should be familiar with using emails, websites, apps, and common software. Additionally, you should understand how to complete basic online forms and demonstrate how to \’get online\’ for customers.
About us:
Customer Services deliver a variety of services from Wigan Borough libraries. You will work holistically with customers to help them access services that enable positive life changes, employment, self-reliance, improved health and well-being, and independence.
Staff and managers will support volunteers and assist with complex enquiries. Regular support and guidance will be provided by your branch manager. An alternative volunteering opportunity may be offered after a review period if appropriate. As a digital volunteer, you will have the chance to meet new people, enhance your digital skills, and develop communication and customer service skills useful for future employment applications.
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Volunteer – General employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer – General
✨Tip Number 1
Familiarise yourself with the services offered by Wigan Borough Libraries. Knowing the ins and outs of what the libraries provide will help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by volunteering in other community settings or engaging in local events. This will not only boost your confidence but also demonstrate your commitment to helping others, which is key for this role.
✨Tip Number 3
Get comfortable with basic digital tools and library management systems. If you can, take a short online course or tutorial to brush up on these skills, as they will be crucial for assisting customers with their queries.
✨Tip Number 4
Network with current volunteers or staff at the libraries. They can provide insights into the role and share tips on how to excel, plus it shows your proactive approach to getting involved in the community.
We think you need these skills to ace Volunteer – General
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the volunteer position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Friendly Cover Letter: Write a cover letter that reflects your friendly and approachable nature. Mention your enthusiasm for helping customers and your willingness to support various library activities. Use a warm tone to convey your personality.
Highlight Relevant Skills: In your CV, emphasise your communication skills, digital literacy, and any previous experience in customer service or volunteering. Provide specific examples of how you've helped others or resolved queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is important for a role involving customer interaction.
How to prepare for a job interview at Wigan Council
✨Show Your Friendly Side
Since the role involves meeting and greeting customers, it's essential to demonstrate your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a customer.
✨Highlight Your Communication Skills
Good communication is key in this role. Be prepared to discuss examples of how you've effectively communicated with others in the past, whether in a volunteer capacity or previous jobs. This will show that you can handle customer queries confidently.
✨Familiarise Yourself with Digital Tools
As the role requires assisting customers with basic digital needs, make sure to mention any experience you have with emails, websites, and apps. You could even bring up specific tools you've used to demonstrate your familiarity with technology.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as a customer struggling with a digital task. Think through potential scenarios and how you would approach them, showcasing your proactive problem-solving skills.
