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- Tasks: Join a dynamic team providing 24x7 support in a fast-paced data centre environment.
- Company: Be part of a leading tech company focused on innovative data solutions.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for professional growth.
- Why this job: Gain hands-on experience with cutting-edge technology while collaborating with talented professionals.
- Qualifications: Previous data centre experience and long-line cabling skills are essential.
- Other info: On-call cover required; perfect for those seeking a challenging yet rewarding role.
The predicted salary is between 36000 - 60000 £ per year.
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- You will join an onsite team providing 24×7 support with a mixture of onsite rota and oncall.
- Candidate will have previous datacentre experience in large-scale datacentres.
- Long line cabling experience (up to 50 meters) is essential for this role to support multiple rack deployments with cabling expected to be of a world-class standard.
- Responsible for effective delivery of technical support, rack installations, and project work.
- The break-fix activities technicians are responsible for include, but are not limited to, CPU/memory/motherboard/HDD replacements, cable replacements, network issue diagnosis, and problem diagnosis.
- Work on problem escalations with relevant teams to resolution.
- Assist with decommissions and destruction events.
- Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives.
- Technicians will perform activities in accordance with internal policies and service level agreements.
- Involvement in multiple projects across numerous lines of business.
- Installation and Configuration: Plan for new rack deliveries in cooperation with 3rd party teams. Install and configure servers, racks, switches, and other hardware. Rack installations are performed under strict SLAs to ensure swift handover to the business. Involvement with the design and commissioning of new whitespaces.
- Long-Line Cabling: Install, maintain, and troubleshoot long-line cabling for new rack installs to a high standard, ensuring clean, organized, and efficient cable management. Ensure all cabling follows strict OCI standards. Perform cable testing to troubleshoot connectivity issues.
- System Maintenance: Conduct break/fix activities on all server hardware, including CPU, system boards, HDDs. Conduct routine hardware and software checks to ensure systems operate optimally. Monitor and respond to the issue ticketing system, addressing issues as they arise and according to SLAs and business requirements.
- Project Work: Assist with and/or own the planning and delivery of ad-hoc projects. Work with inventory teams to ensure materials are available for project work.
- Troubleshooting and Repairs: Diagnose and resolve hardware and network issues. Perform preventative maintenance as required based on project tickets.
- Monitoring: Monitor the ticketing queue, ensure prioritization according to severity and SLAs. Keep open tickets updated and work with relevant stakeholders for effective workflow.
- Collaboration and Support: Work with other teams (network engineers, system administrators) to troubleshoot and resolve issues. Provide support to on-site teams or remote personnel as needed.
- Site Cover: A rota system for onsite coverage 16×7 (subject to change). On-call cover required to respond to high-severity calls outside of these hours.
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Data Centre Technician employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Technician
✨Tip Number 1
Familiarise yourself with the latest technologies and best practices in data centre operations. Being knowledgeable about long-line cabling standards and techniques will give you an edge, as this is a crucial part of the role.
✨Tip Number 2
Network with professionals in the data centre industry. Attend relevant meetups or online forums to connect with others who work in similar roles. This can provide insights into the job and may even lead to referrals.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've diagnosed and resolved hardware or network issues, as practical experience is highly valued.
✨Tip Number 4
Showcase your ability to work under pressure and manage multiple tasks. Highlight any experience you have with prioritising tickets and collaborating with different teams, as these skills are essential for success in this role.
We think you need these skills to ace Data Centre Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous data centre experience, especially any roles involving long-line cabling and technical support. Use specific examples to demonstrate your skills in rack installations and troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with the responsibilities outlined in the job description, such as managing ticket queues and collaborating with other teams.
Showcase Relevant Skills: Emphasise your technical skills related to hardware maintenance, network issue diagnosis, and project work. Include any certifications or training that are relevant to the position, particularly those related to server installations and cabling standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Data Centre Technician role.
How to prepare for a job interview at Oracle
✨Showcase Your Data Centre Experience
Make sure to highlight your previous experience in large-scale data centres during the interview. Be prepared to discuss specific projects you've worked on, particularly those involving rack installations and long-line cabling.
✨Demonstrate Technical Knowledge
Brush up on your technical skills related to hardware components like CPUs, memory, and HDDs. Be ready to explain how you would approach break-fix activities and troubleshoot network issues, as this will show your problem-solving abilities.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and their significance in a data centre environment. During the interview, discuss how you prioritise tasks based on severity and business objectives to ensure compliance with these agreements.
✨Emphasise Team Collaboration
Collaboration is key in this role, so be prepared to talk about your experience working with other teams, such as network engineers and system administrators. Share examples of how you've successfully resolved issues through teamwork.
