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- Tasks: Join a dynamic team providing 24x7 support in a fast-paced data centre environment.
- Company: Be part of a leading tech company focused on innovative data solutions.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for professional growth.
- Why this job: Gain hands-on experience with cutting-edge technology while collaborating with talented professionals.
- Qualifications: Previous data centre experience and long-line cabling skills are essential.
- Other info: On-call cover required; perfect for those seeking a challenging yet rewarding role.
The predicted salary is between 36000 - 60000 £ per year.
Description
- You will join an onsite team providing 24×7 support with a mixture of onsite rota and oncall for an Oracle Cloud Infrastructure (OCI) datacenter
- Candidate will have previous datacenter Experience
- Responsible for effective delivery of technical support, rack installations, inventory receipts & returns, 5S and project work
- The break fix activities technicians are responsible for include, but not limited to, CPU/memory/Motherboard/HDD replacements, cable replacements, network issue diagnosis and problem diagnosis
- Long line cabling experience (up to 50 meters) is beneficial for this role with cabling expected to be at a world class standard.
- Experience with troubleshooting structured fiber where there are multiple hops.
- Work on problem escalations with relevant teams to resolution
- Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives
- Technician will perform activities in accordance with internal polices and service level agreements
- Involvement in multiple projects across numerous lines of business
#LI-DNI
Responsibilities
- Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.
- Works primarily at an Oracle datacenter in a \”mission critical operations\” environment
- Requires a 7×24-hours commitment to participate in the regional standby rotation program and shift. (Rota is subject to change)
- Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
- Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations, landlord)
- Understand internal customer problem and provide technical solution in timely manner
- Participate in the installation, monitoring, maintenance, support, and optimisation of all production server hardware, software
- Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position, Experience with different types of Fiber cabling and connection type is essential.
- Install, Replace and Troubleshoot Cables and Hardware, Experience with OTDR tools is beneficial.
- Work within a ticket-based environment.
- Able to prioritise ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.
- Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
- System board level repair and fault diagnosis to SLAs
- Using provided tools to do a proper and timely internal reporting.
- 5S installation & maintenance, ensuring World class standards.
- Keeping accurate inventory records for receipts, consumption & returns.
- Planning, cabling & commissioning new rack positions
- Involvement with the design & commissioning of new whitespaces
- Working as part of a multi-disciplinary team without friction
- Some travel will be involved.
Qualifications
Career Level – IC3
Data Centre Technician employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Technician
✨Tip Number 1
Familiarise yourself with the latest technologies and best practices in data centre operations. Being knowledgeable about long-line cabling standards and techniques will give you an edge, as this is a crucial part of the role.
✨Tip Number 2
Network with professionals in the data centre industry. Attend relevant meetups or online forums to connect with others who work in similar roles. This can provide insights into the job and may even lead to referrals.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've diagnosed and resolved hardware or network issues, as practical experience is highly valued.
✨Tip Number 4
Showcase your ability to work under pressure and manage multiple tasks. Highlight any experience you have with prioritising tickets and collaborating with different teams, as these skills are essential for success in this role.
We think you need these skills to ace Data Centre Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous data centre experience, especially any roles involving long-line cabling and technical support. Use specific examples to demonstrate your skills in rack installations and troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with the responsibilities outlined in the job description, such as managing ticket queues and collaborating with other teams.
Showcase Relevant Skills: Emphasise your technical skills related to hardware maintenance, network issue diagnosis, and project work. Include any certifications or training that are relevant to the position, particularly those related to server installations and cabling standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Data Centre Technician role.
How to prepare for a job interview at Oracle
✨Showcase Your Data Centre Experience
Make sure to highlight your previous experience in large-scale data centres during the interview. Be prepared to discuss specific projects you've worked on, particularly those involving rack installations and long-line cabling.
✨Demonstrate Technical Knowledge
Brush up on your technical skills related to hardware components like CPUs, memory, and HDDs. Be ready to explain how you would approach break-fix activities and troubleshoot network issues, as this will show your problem-solving abilities.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and their significance in a data centre environment. During the interview, discuss how you prioritise tasks based on severity and business objectives to ensure compliance with these agreements.
✨Emphasise Team Collaboration
Collaboration is key in this role, so be prepared to talk about your experience working with other teams, such as network engineers and system administrators. Share examples of how you've successfully resolved issues through teamwork.
