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- Tasks: Engage with customers to boost gym memberships and swim lessons while hitting sales targets.
- Company: Join Swale Leisure Trust, a community-focused organisation promoting active lifestyles in a fun environment.
- Benefits: Enjoy free access to leisure facilities, discounts, and excellent training opportunities.
- Why this job: Make a real impact in your community while developing your career in a supportive team.
- Qualifications: Previous customer service experience is essential; sales experience is a plus.
- Other info: Flexible hours including evenings and weekends; perfect for students looking for part-time work.
Location: Swallows Leisure Centre
Working Hours/Pattern : hours per week, including lates and weekends
Salary: £ to £. per hour + Commission + Excellent Benefits
Here at Swale Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for a Membership Sales Advisor to join our team.
In this role you will be responsible for helping to grow the leisure gym membership, swim lesson and birthday party income. You will be dealing with customers both face to face and over the phone to ensure daily sales targets and KPI’s are hit in line with site performance.
We are very keen to find an individual who can find opportunities to offer our fantastic facilities to the local community and support the growth of the contract.
In addition, there will be times when you will be required to assist other members of staff.
You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities.
Serco manages these facilities on a day-to-day basis on behalf of the Trust.
About you
We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience if possible.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.
Lastly, you must show proactiveness and innovation within the role in addition to being self-motivated and target driven.
If you feel you meet the above criteria, please apply today!
Why Serco
A place you can make an impact:Working within Leisure means that you’ll play a critical role in ensuring thatthe communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environmentto stay healthy and connected to others.
A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal , whether you specialise your skills, undertake additional training or progress into senior management you’ll find all theopportunity you need to evolve your career.
A place for you: Our staff provide the best possible service for our customers, and we welcome thosewho take similar pride in their work.
What we offer
#leisurejobs
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 5 0 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
*Google Chrome is the preferred browser to access Serco careers website*
Membership Sales Advisor employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Sales Advisor
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding what motivates potential members to join a leisure facility can help you tailor your approach during interviews and demonstrate your commitment to promoting a healthy lifestyle.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role involves interacting with customers directly, consider role-playing scenarios with friends or family to build confidence in handling various customer interactions.
✨Tip Number 3
Research the specific services and facilities offered by Swale Leisure Trust. Being knowledgeable about their offerings will not only impress during your interview but also allow you to speak authentically about how you can contribute to their goals.
✨Tip Number 4
Showcase your sales experience by preparing examples of how you've successfully met targets in previous roles. Highlighting your ability to drive sales and meet KPIs will align well with the expectations for the Membership Sales Advisor position.
We think you need these skills to ace Membership Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Use specific examples that demonstrate your ability to meet targets and work in a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for promoting active lifestyles and your understanding of the role. Mention how your skills align with the job requirements and your passion for community engagement.
Highlight Relevant Skills: In your application, emphasise your communication skills, ability to handle cash, and proficiency with IT systems. These are crucial for the Membership Sales Advisor role and will set you apart from other candidates.
Follow Application Instructions: Ensure you carefully follow all application instructions provided by Serco. This includes submitting your application through the StudySmarter website and providing any additional documents they may require.
How to prepare for a job interview at Serco
✨Show Your Customer Service Skills
Since the role requires face-to-face interaction with customers, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled challenging situations and ensured customer satisfaction.
✨Demonstrate Sales Acumen
Highlight any sales experience you have, especially in a busy environment. Be ready to talk about how you met or exceeded sales targets in the past, and think of ways you can apply those skills to promote the leisure facilities.
✨Be Proactive and Innovative
The company is looking for someone who is self-motivated and target-driven. Prepare to discuss how you've taken initiative in previous roles and any innovative ideas you might have for attracting new members to the gym or other services.
✨Familiarise Yourself with the Facilities
Before the interview, take some time to learn about the leisure facilities offered by Swale Leisure Trust. Being knowledgeable about what they provide will show your genuine interest in the role and help you answer questions more effectively.
