Client Account Manager

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To manage the Vodafone customer account within a specified area, maintaining and driving new business opportunities forward, creating future pipeline, and delivering incremental sales growth in line with sales targets and budget requirements.

• Be responsible for growing a specified area by driving sales targets in line with budget requirements and maximizing opportunities to develop new and existing business.
• Develop and implement a plan for the specified area to ensure a proactive, innovative, and engaging sales approach, fostering strategic conversations with customers, capturing their needs, and maximizing Ricoh’s growth.
• Proactively build positive relationships within the customer account aligned to the specific area to foster trust and long-term relationships that strengthen Ricoh’s position.
• Collaborate with Pre and Post sales teams to create a partnership approach.
• Promote all service and product lines sold by Ricoh in a structured manner, demonstrating Ricoh’s unique selling points and capabilities.
• Facilitate scheduled meetings with clients to review commercial, operational, and technical aspects of the account.
• Ensure all customer data, including EUSFA, is up to date.

You will ideally have

• A demonstrable track record of creating and winning professional services sales in the telco market.
• Experience in creating and winning reseller and systems integration solutions/sales in the telco network security space.
• Experience in building and winning work package delivery solutions and packaged resource solutions.
• Knowledge of network security technologies, ideally Cisco, Bluecoat, Fortinet, Juniper, Checkpoint, and others.
• Experience working with global telco operators or similar global enterprises.
• Minimum of 3 years of experience in an Account Management/Sales role within the IT Solutions and Services marketplace.
• Excellent communication, presentation, and sales skills.
• Ability to effectively communicate at all levels both internally and externally.
• A minimum level of formal, structured sales training.
• Strong IT knowledge, including Enterprise Solutions.
• Good presentation skills.
• Proficiency in IT applications, typically Microsoft Office (Word and Excel).
• Good business acumen.
• Ability to work independently and under pressure.
• Self-motivated and results-driven.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible.

In return for your commitment, you can expect:

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer:

• Work aligned with role requirements.
• An excellent package with a solid basic salary, strong bonus, and company benefits including a competitive holiday entitlement, two days of special leave per annum for volunteering, a holiday purchase scheme, flexible retirement plan, and support for physical, emotional, and financial health including Employee Assistance Programme, financial protection, life cover, will writing, medical protection, gym, travel, and retail discounts, and more. Company car or car allowance (role-specific), cycle-to-work scheme.

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