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For Companies At a Glance
- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a leading company known for its supportive culture and commitment to employee growth.
- Benefits: Enjoy hybrid work, 28 days paid holiday, gym discounts, and free healthcare cover.
- Why this job: Be part of a dynamic team that values your input and offers opportunities for personal development.
- Qualifications: Fluent in English and German, with at least 6 months of customer service experience required.
- Other info: Flexible working hours and a chance to join a global community of over 550k employees.
Experience the power of a game-changing career .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
- Hourly rate of £12.25
- Hybrid model A mix of days on site based in Belfast City Centre & the comfort of your own home.
- Full time permanent position Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
Whats in it for you
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program- a range of support and resources, accessed free.
- Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Your qualifications
Concentrix is a great match if you:
- Excellent English and German verbal & written skills.
- Social media or content moderation experience (desired)
- Minimum of 6 months customer service experience (mandatory)
- Are fully flexible between 8am-12pm Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
- Have a spotless record, free from any credit, criminal or disciplinary issues
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their employer of choice.
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdoms law, only applicants who are legally authorised to work in the UK will be considered for this position.
Skills:
Customer Service Social Media Admin Duties
Benefits:
Gym Paid Holidays Pension Fund Parking
Customer Support German employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support German
✨Tip Number 1
Familiarise yourself with the Primark brand and its products. Understanding their offerings will help you address customer inquiries more effectively and show your genuine interest in the role.
✨Tip Number 2
Brush up on your social media skills, especially how to handle customer interactions on platforms like Facebook and Instagram. Being comfortable with these channels will give you an edge in this position.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific customer issues, as demonstrating your problem-solving skills is crucial for a Customer Support Advisor.
✨Tip Number 4
Showcase your flexibility in working hours during discussions. Since the role requires availability from 8am-12pm, emphasising your willingness to adapt to the rotational shift pattern can make you a more attractive candidate.
We think you need these skills to ace Customer Support German
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles that involved social media or content moderation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and retail, as well as your ability to handle customer inquiries with empathy and professionalism. Mention your language skills in English and German, as these are crucial for the position.
Showcase Relevant Experience: In your application, emphasise any previous roles where you dealt with customer inquiries or complaints. Provide specific examples of how you resolved issues and maintained a positive customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Support Advisor.
How to prepare for a job interview at Concentrix
✨Showcase Your Language Skills
Since the role requires excellent English and German verbal and written skills, be prepared to demonstrate your proficiency in both languages during the interview. You might be asked to respond to customer inquiries in both languages, so practice common phrases and scenarios beforehand.
✨Emphasise Your Customer Service Experience
Highlight your previous customer service experience, especially if it involves handling inquiries through social media or email. Be ready to share specific examples of how you resolved customer issues, showcasing your problem-solving skills and ability to maintain a friendly demeanor.
✨Demonstrate Empathy and Patience
The job requires a cheerful personality while maintaining professionalism. During the interview, convey your ability to empathise with customers and remain patient, even in challenging situations. Consider sharing a story where you successfully calmed an upset customer.
✨Prepare for Flexibility Questions
As the position requires flexibility between 8am-12pm Monday to Sunday, be ready to discuss your availability. Show that you understand the importance of being adaptable in a customer support role and express your willingness to work various shifts as needed.
