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- Tasks: Lead and motivate the front of house team to deliver exceptional guest experiences.
- Company: Join AEG Presents, a top-rated workplace known for unforgettable live events.
- Benefits: Enjoy flexible hours, training, and a vibrant work culture in a dynamic venue.
- Why this job: Be part of an exciting new venue and create memorable moments for guests.
- Qualifications: Previous supervisory experience in busy environments and strong customer service skills required.
- Other info: Must be available for evening and weekend shifts; training provided.
The predicted salary is between 24000 - 36000 £ per year.
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Are you looking to experience the extraordinary and help create unforgettable moments?
Want to work for a company named in The Sunday Times Best Places to Work?
Be part of something new and exciting!
We\’re looking for experienced and motivated Front of House Supervisors to help shape the guest experience at AEG Presents\’ newest venue, Watford Colosseum. You\’ll lead our front of house and bar teams to deliver smooth operations and unforgettable moments for every guest.
What You\’ll Be Doing
FOH – People
- Lead and motivate FOH staff to deliver Best-In-Class service.
- Schedule teams using RotaOne, ensuring all shifts are fully covered.
- Brief staff at the start and end of every shift.
- Allocate tasks and support staff throughout the shift to maintain speed and cleanliness.
- Ensure every guest receives top-level customer service.
FOH – Operations
- Oversee bar operations: open/close, sign-out staff, and prep for the next event.
- Maintain high standards of hygiene, health and safety across FOH and bar areas.
- Keep cellars and back of house clean and organised.
- Regularly clean beer lines, ice machines, and other equipment—reporting any issues.
- Check all deliveries are complete and accurate.
- Maintain strict stock control, accurate inventory records, and lead regular stocktakes.
- Follow and uphold correct till reconciliation procedures.
What We\’re Looking For
- Previous bar and supervisory experience – ideally in a busy venue.
- Proven ability to lead teams in fast-paced, customer-facing environments.
- Self-motivated and confident working independently.
- Excellent customer service skills, staying calm and empathetic under pressure.
- Strong IT skills – especially in Microsoft Excel and Outlook.
- A flexible, hands-on attitude and commitment to getting stuck in.
Join us in writing the next chapter of Watford Colosseum\’s story. If you\’re ready to make your mark in live entertainment and work at a venue that will host tomorrow\’s legendary performances, we want to hear from you.
We\’ll give you a thorough induction and training in the role so you\’re set up for success!
Where: You\’ll be based at the venue in Watford. You will need to be available to work evenings and weekends at events (5pm-11pm).
When: Assessment centres will be held w/c 21 July (if successfully shortlisted you must be able to attend in person) and we need people to start work with us on 15 August 2025.
We need people to be able to work the following event dates:
28th August & 29th August
12th, 13th and 26th September
2nd, 4th, 16th, 18th, 22nd, 25th and 30th October
So why apply?
Find out why our employees love working here: https://aegeurope.com/life-at-aeg/
AEG is an inclusive organisation where we value everybody\’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That\’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you\’re wondering whether you meet every single requirement – don\’t hold back. If you\’ve got most of what we\’re looking for and you\’re passionate about what we do, we\’d love to hear from you. You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we\’re building a workplace where everyone can thrive.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Part-time
Job function
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Job function
Management and Manufacturing
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Industries
Entertainment
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Front of House Supervisors employer: Watford Colosseum
Contact Detail:
Watford Colosseum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisors
✨Tip Number 1
Familiarise yourself with the Watford Colosseum and its events. Understanding the venue's atmosphere and the types of performances it hosts will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. This will highlight your ability to motivate staff and maintain excellent customer service.
✨Tip Number 3
Network with current or former employees of AEG Presents or similar venues. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Be ready to discuss your flexibility and availability, especially for evening and weekend shifts. Emphasising your commitment to working during peak times will show that you're a reliable candidate for the role.
We think you need these skills to ace Front of House Supervisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in bar and supervisory roles. Emphasise your ability to lead teams in fast-paced environments, as this is crucial for the Front of House Supervisors position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to create unforgettable experiences. Mention specific examples from your past roles that demonstrate your leadership skills and ability to handle pressure.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills, particularly in Microsoft Excel and Outlook. This will show that you are well-equipped to manage schedules and stock control effectively.
Show Enthusiasm for the Role: Express your excitement about working at Watford Colosseum and contributing to its success. Mention any previous experiences in live entertainment or similar venues to strengthen your application.
How to prepare for a job interview at Watford Colosseum
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll be leading a team. Be prepared to discuss your previous experience in managing teams, motivating staff, and ensuring excellent customer service. Share specific examples of how you've successfully led a team in a busy environment.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of situations where you went above and beyond for a guest or resolved a difficult situation. Highlight your ability to stay calm and empathetic under pressure, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Venue
Research Watford Colosseum and its events. Understanding the venue's atmosphere and the type of performances it hosts can help you tailor your responses. Mention any specific events or initiatives that excite you about working there.
✨Prepare for Operational Questions
Expect questions about bar operations, hygiene standards, and stock control. Brush up on your knowledge of these areas and be ready to discuss how you would maintain high standards and ensure smooth operations during busy events.
