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- Tasks: Support tenants in achieving housing and personal goals through tailored plans and assessments.
- Company: Join Caridon Foundation, dedicated to transforming lives through supported accommodation.
- Benefits: Enjoy health benefits, generous leave, company events, and a competitive pension plan.
- Why this job: Make a positive impact while growing your career in a supportive and inclusive environment.
- Qualifications: Two years of team management experience, strong communication skills, and knowledge of housing legislation required.
- Other info: This role requires an Enhanced Criminal Record Check (DBS).
The predicted salary is between 22900 - 28000 £ per year.
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Housing Support Officer Croydon, Croydon
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Client:
Location:
Croydon, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
90fe70f259ba
Job Views:
3
Posted:
07.07.2025
Expiry Date:
21.08.2025
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Job Description:
Housing Support Officer Croydon – Job Description
Join the Caridon Foundation Team: Supporting People in a Life Beyond Housing!
Caridon Foundation provides supported accommodation in Brent, Croydon and Harlow. Under our provision we are required to provide care, support, and one-to-one supervision on a weekly ongoing basis, conducting specific key work sessions based on a person-centred approach. We are committed to working in line with Housing Benefit Regulations and Quality Assurance Framework (QAF).
We are passionate about our tenants and the communities in which they live. Our aim is to provide housing to individuals who are unable to secure accommodation without support, and then support them throughout their tenancy to become fully independent.
Job title: Housing Support Officer
Salary: £25,900 – 28,000
Location: Croydon
Hours: 37.5 hours per week, Monday to Friday 9am to 5pm or 10am to 6pm
Contract type: Full-time
The role
The role involves supporting tenants to achieve their housing and personal goals through tailored Personal Housing Plans and risk assessments. Key responsibilities include weekly client contact, assisting with tenancy management, budgeting, income maximisation, and addressing debt and rent arrears. The position also requires facilitating repairs, conducting property, and health and safety inspections, and ensuring regular revie of risk assessments and support plans. Collaboration with external agencies, addressing antisocial behaviour, promoting well-being, and implementing harm reduction strategies are integral. Additionally, it involves creating realistic housing move-on plans and managing tenancy breakdowns through referrals to relevant stakeholders. Adherence to confidentiality, data protection, and organizational policies is essential. Flexibility to handle ad hoc tasks and team support as needed is also required, alongside compiling monthly statistics and maintaining service standards.
The ideal candidate will have at least two years of team management experience, excellent leadership, communication, and organisational skills, and the ability to work independently. They should be compassionate in supporting vulnerable clients and knowledgeable in essential Health & Safety standards, including first aid and hygiene protocols.
This post is subject to an Enhanced Criminal Record Check (DBS)
What are we looking for?
* Ability to listen and communicate effectively
* Good written communication and numeracy skills *
* Basic IT skills
* Full clean UK Driving License
* Knowledge of Housing Legislation
* Experience working in housing and providing services to social housing residents
* Experience building strong partnerships with agencies like social services, police and local authority
Why join our team?
Working with Caridon means your part of a team committed to making a positive impact on people\’s lives. You\’ll not only grow in your career, but also contribute to transforming housing solutions in the UK. At Caridon, we believe in nurturing talent. Our friendly and inclusive team ensures that you feel supported every step of the way. Whether you\’re just starting out or looking to advance your career, we provide ample opportunities for growth.
What is in it for you?
* Health benefits package including life cover and cash back plan on medical treatments
* Company events including team-building activities and Christmas parties
* Competitive company pension plan Employee referral scheme
* Discount platform on favourite brands and services
* Generous 33 days of annual leave allowance
* Paid sick allowance
Diversity and Inclusion
We, at Caridon, strive to create a workplace where everyone feels valued, can be themselves, and an opportunity to reach their full potential. We celebrate diversity and support our colleagues through various initiatives and staff networks. Our commitment is to build a strong, diverse workforce and foster an inclusive environment where everyone can thrive
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Housing Support Officer Croydon employer: Caridon Group
Contact Detail:
Caridon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer Croydon
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing Support Officer. Understanding the nuances of tenancy management, budgeting, and risk assessments will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to housing support to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Research Caridon Foundation's values and mission. Tailoring your conversation to reflect their commitment to supporting vulnerable clients can set you apart as a candidate who truly aligns with their goals.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experience where you've successfully supported individuals in challenging situations. This will showcase your problem-solving skills and compassion.
We think you need these skills to ace Housing Support Officer Croydon
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Support Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing support or related fields. Mention specific examples of how you've assisted vulnerable clients or managed tenancy issues, as this will demonstrate your suitability for the role.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your written communication skills. Use clear and concise language, and consider including examples of how you've successfully communicated with clients or agencies in the past.
Personalise Your Cover Letter: Craft a personalised cover letter that expresses your passion for supporting individuals in need. Mention why you want to work with Caridon Foundation specifically, and how your values align with their mission to provide housing solutions.
How to prepare for a job interview at Caridon Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing Support Officer. Be prepared to discuss how your experience aligns with supporting tenants, managing tenancies, and conducting risk assessments.
✨Showcase Your Communication Skills
As communication is vital in this role, be ready to demonstrate your ability to listen and convey information effectively. Prepare examples of how you've successfully communicated with clients or collaborated with external agencies in the past.
✨Highlight Relevant Experience
Discuss your previous experience in housing support or related fields. Be specific about your achievements, such as successful tenancy management or partnerships with social services, to show that you can make a positive impact.
✨Demonstrate Compassion and Understanding
This role requires a compassionate approach to supporting vulnerable clients. Prepare to share examples of how you've shown empathy and understanding in challenging situations, and how you can help tenants achieve their personal goals.
