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- Tasks: Lead a team to ensure smooth daily store operations and exceptional customer service.
- Company: Join Sainsbury's, a leading retailer committed to empowering teams and enhancing customer experiences.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a dynamic environment that values inclusivity and personal growth.
- Qualifications: Previous management experience in a fast-paced setting is essential.
- Other info: Flexible working opportunities and a commitment to diversity and inclusion.
The predicted salary is between 42000 - 84000 £ per year.
Customer and Trading Manager – Convenience
Join to apply for the Customer and Trading Manager – Convenience role at Sainsbury\’s
Customer and Trading Manager – Convenience
1 day ago Be among the first 25 applicants
Join to apply for the Customer and Trading Manager – Convenience role at Sainsbury\’s
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Retail
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Customer and Trading Manager - Convenience employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience
✨Tip Number 1
Familiarise yourself with Sainsbury's values and mission. Understanding our commitment to customer service and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Sainsbury's, especially those in management roles. They can provide valuable insights into the company culture and expectations for the Customer and Trading Manager position.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your leadership skills and ability to manage a team effectively. Highlight situations where you've improved customer service or operational efficiency.
✨Tip Number 4
Stay updated on retail trends and challenges, particularly in the convenience sector. Being knowledgeable about industry developments will show your passion and readiness to tackle the role head-on.
We think you need these skills to ace Customer and Trading Manager - Convenience
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer and Trading Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Experience: Emphasise any previous line management roles you've held, particularly in fast-paced environments. Provide specific examples of how you've led teams, managed performance, and delivered on KPIs.
Highlight Customer Service Skills: Since customer service is a crucial part of this role, include examples of how you've provided excellent service in past positions. Mention any coaching or mentoring you've done to improve team performance in this area.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and demonstrate your understanding of Sainsbury's values and commitment to inclusivity.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you empower others.
✨Understand the Business Operations
Familiarise yourself with Sainsbury's operational standards and customer service expectations. Be ready to discuss how you would ensure product availability and safety standards while maintaining seamless daily operations.
✨Prepare for People Management Questions
Expect questions about managing performance and handling employee relations issues. Think of specific instances where you've dealt with disciplinary actions or performance management, and be prepared to explain your approach.
✨Demonstrate Your Customer Service Passion
Sainsbury's values brilliant customer service. Be prepared to share your philosophy on customer service and provide examples of how you've coached teams to deliver exceptional experiences.
