At a Glance
- Tasks: Support sales by converting inbound queries into bookings for tests and kits.
- Company: Join Randox Health, a leader in clinical diagnostics dedicated to global health improvement.
- Benefits: Enjoy a full-time, permanent role with a supportive team and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact on health with innovative solutions.
- Qualifications: Degree level education or relevant sales experience; strong communication skills required.
- Other info: Work hours are Monday to Friday, 08.40 to 17.20, in a vibrant environment.
The predicted salary is between 28800 - 43200 £ per year.
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Sales Support Executive – (Job Ref: 25N/SLSP)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads.
Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 40 hours per week, Mon to Fri from 08.40 to 17.20.
What does this role involve?
As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods. Some of the main duties of the role include:
• Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits.
• Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions.
• Order processing: Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery.
• Provide administrative and data support to the sales team, facilitating efficient sales processes.
• Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction.
• Work closely with the wider sales team to strategise and coordinate sales efforts effectively.
• Track existing sales orders and keep CRM up to date.
• Support our customer support team when needed.
Who can apply?
Essential criteria:
• Qualified to at least degree level or previous sales or marking experience.
• Experience in dealing with customers, such as in retail or customer support.
• Ability to build rapport with a diverse range of people.
• Strong communication and interpersonal skills.
• Teamwork skills and the ability to foster good working relationships.
• Driven and self-motivated to hit and exceed targets.
Desirable:
• Experience with inbound sales or lead generation.
• Previous sales, marketing, or administration experience.
• Experience dealing with customers via phone.
• Some understanding of a general sales cycle.
How do I apply?
Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
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Sales Support Executive employer: Randox
Contact Detail:
Randox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with Randox Health's products and services. Understanding their in-person clinics and home testing kits will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves dealing with inbound customer inquiries, being articulate and confident on calls will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. Highlight any past experiences where you've successfully collaborated with others to achieve a common goal, as this role requires working closely with the sales team.
✨Tip Number 4
Be prepared to discuss your approach to handling customer complaints or issues. Demonstrating your problem-solving skills and ability to maintain customer satisfaction will be crucial in this position.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in sales support or customer service roles. Emphasise any previous experience dealing with inbound queries and your ability to convert leads into sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Sales Support Executive role. Mention your passion for customer service and how you can contribute to Randox Health's mission.
Highlight Relevant Skills: In your application, focus on key skills such as teamwork, rapport building, and problem-solving. Provide examples of how you've successfully handled customer inquiries or supported sales processes in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randox
✨Know the Company
Before your interview, take some time to research Randox Health. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Anticipate questions related to customer service and sales support. Be ready to discuss your previous experiences in dealing with customers and how you've successfully converted inquiries into sales. Use specific examples to illustrate your skills.
✨Showcase Your Communication Skills
As a Sales Support Executive, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice answering questions concisely and confidently.
✨Highlight Teamwork Experience
Since the role involves working closely with a sales team, be prepared to discuss your experience in teamwork. Share examples of how you've collaborated with others to achieve common goals, and emphasise your ability to build rapport with diverse individuals.