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For Companies At a Glance
- Tasks: Lead operations to ensure efficient delivery of the charity's strategic goals.
- Company: Join a passionate wildlife charity dedicated to restoring nature and engaging communities.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and diverse experiences.
- Why this job: Make a real impact on conservation while working in a collaborative, mission-driven culture.
- Qualifications: Experience in operational roles, preferably within charities or environmental sectors, is essential.
- Other info: We welcome diverse candidates and offer support throughout the application process.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Our client brings joy and laughter to seriously ill children in NHS hospitals and hospices across the country. Through in-person and virtual visits and events, the charity\’s entertainers (from magicians to musicians, artists, fairies and therapy dogs) enhance wellbeing and help young patients and their families cope with the pain and anxiety of serious illness and hospitalisation. The organisation are now looking to recruit a dynamic new Head of Operations to join their growing, values-led team, overseeing the smooth, safe and effective delivery of both in-person hospital visits and virtual services.
The Head of Operations plays a vital role in enabling the charity to provide joyful, uplifting experiences for seriously ill children and their families. Reporting to the Director of Services, you will provide direct oversight of systems, scheduling, compliance and day to day team management, ensuring that services are delivered to a consistently high standard. You will provide operational leadership, whilst remaining highly hands-on, and will work closely with Visit Managers, entertainers and internal colleagues, coordinating activity, managing staff, and ensuring robust safeguarding and policy compliance. You will ensure that systems are utilised effectively in order to monitor engagement, outcomes and organisational growth, and will produce reporting for the CEO, Trustees and senior leadership team to consistently demonstrate impact.
Responsibilities
- Oversee the smooth, safe and effective delivery of both in-person hospital visits and virtual services.
- Provide direct oversight of systems, scheduling, compliance and day-to-day team management.
- Offer operational leadership while remaining hands-on and work closely with Visit Managers, entertainers and internal colleagues, coordinating activity, managing staff and ensuring robust safeguarding and policy compliance.
- Ensure that systems are utilised to monitor engagement, outcomes and organisational growth, and produce reporting for the CEO, Trustees and senior leadership team to demonstrate impact.
Qualifications
- Significant operational experience, including managing and developing systems, processes and workflows, with a focus on continuous improvement.
- Ambitious and adaptable, with strong communication skills and the ability to work in partnership with a variety of stakeholders.
- Demonstrable experience coordinating complex scheduling, logistics and service delivery in a fast-moving environment.
- Experience of working within a charity, hospital/clinical environment, health setting, youth services or another organisation supporting children or vulnerable people is desirable.
- Organised, efficient leader with a passion for ensuring high quality, impactful services for vulnerable children and their families.
How to apply
To apply for this role, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You will then have all the information you need to formally apply. We are looking forward to connecting with you soon.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment(s) to any part of the process then please contact Victoria Savva at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you\\\’ll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
Additional information
Please note this role will be hybrid-working (3 days a week in the office – Mondays, Tuesdays and Thursdays).
Interviews are to take place the week commencing Monday 2nd March.
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Head of Operations employer: Prospectus
Contact Detail:
Prospectus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their commitment to wildlife conservation will help you align your experience and passion with their goals during any discussions or interviews.
✨Tip Number 2
Network with professionals in the charity and environmental sectors. Attend relevant events or engage on platforms like LinkedIn to connect with current employees or industry leaders, which can provide insights and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss your experience in managing cross-functional teams. Be ready to share specific examples of how you've improved processes or driven organisational performance, as this will be crucial for the role.
✨Tip Number 4
Research current trends and challenges in the charity sector, particularly related to operational excellence and governance. Being knowledgeable about these topics will demonstrate your commitment and readiness to tackle the role's responsibilities.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Operations position. Understand the key responsibilities, required skills, and the charity's mission. This will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your experience in operations management, particularly in a charity or environmental context. Emphasise your leadership skills, project management experience, and any relevant achievements that align with the organisation's goals.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the charity's mission. Discuss your passion for wildlife conservation and how your skills can contribute to their strategic plan. Be sure to mention specific examples of your past successes in similar roles.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Prospectus
✨Understand the Organisation's Mission
Before your interview, take some time to research the charity's mission and recent projects. Being able to articulate how your values align with their goals will show your genuine interest in the role and the organisation.
✨Demonstrate Leadership Experience
Prepare examples from your past roles where you've successfully led teams or projects. Highlight your ability to manage cross-functional teams and how you’ve improved processes or performance in previous positions.
✨Showcase Problem-Solving Skills
Be ready to discuss specific challenges you've faced in operations management and how you overcame them. This will demonstrate your critical thinking and adaptability, which are essential for the Head of Operations role.
✨Ask Insightful Questions
Prepare thoughtful questions about the charity's strategic plans and operational challenges. This not only shows your interest but also gives you a better understanding of what will be expected from you in the role.
