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- Tasks: Provide 1st & 2nd line IT support, troubleshoot hardware/software issues, and manage service tickets.
- Company: Join Gardner Denver, a leader in flow control and compression equipment with over 160 years of expertise.
- Benefits: Enjoy 25 days holiday, health cover, cycle and electric car schemes, plus share options after one year.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to impactful projects in various industries.
- Qualifications: Experience with MS Office, Active Directory, and basic server tasks; strong communication and problem-solving skills required.
- Other info: This role is office-based in Redditch, with remote support for users across the UK and Ireland.
The predicted salary is between 30000 - 42000 £ per year.
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Redditch (office based) with remote support expected for the user base around the other UK and Ireland facilities.
About Us
Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers\’ specific uses.
Responsibilities
- You will look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
- You will work in a predominantly Windows based environment.
- Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
- Support all compliance requirements the site has with various vendors.
- Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
- Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
- Escalation of incidents and tickets to line manager 3rd line support where necessary
- Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
- Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
- Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
- Able to patch devices and ports where required.
- Complete workload activities in line with the businesses Service Level Agreements.
- Complete all training requirements as specified within the organisation.
- Retire and dispose of hardware in line with company policy.
- Must be comfortable working on t heir own with excellent problem solving skills.
Basic Qualifications
- Experience with MS Office (O365 and previous)
- Experience using Active Directory.
- Experience using ServiceNow.
- Knowledge of PXE Boot/imaging and windows desktop deployments.
- Basic server side tasks (file shares, print management)
Travel & Work Arrangements/Requirements
Fully site based
- Excellent communication at all levels, both written and verbal.
- Self-motivated, driven and able to work with minimum guidance.
- Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
- Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
What we Offer
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Westfield Health Medial Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
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IT Field Service Technician employer: Ingersoll Rand
Contact Detail:
Ingersoll Rand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and ServiceNow. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows environment. Be prepared to discuss past experiences where you've successfully resolved IT issues, as this will demonstrate your problem-solving abilities to the hiring team.
✨Tip Number 3
Since the role involves customer-facing interactions, practice your communication skills. Think of examples where you've provided excellent service, as this will show that you can maintain professionalism while dealing with end users.
✨Tip Number 4
Research Gardner Denver and understand their products and services. Being knowledgeable about the company will not only help you tailor your responses but also show your genuine interest in the role and the organisation.
We think you need these skills to ace IT Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support, troubleshooting, and any specific software or tools mentioned in the job description, such as Active Directory and ServiceNow.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service experience. Mention your familiarity with Windows environments and your ability to manage tickets effectively.
Highlight Technical Skills: In your application, emphasise your technical skills related to hardware and software troubleshooting, network competency, and any experience with mobile device management systems.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated with users or managed incidents in previous positions.
How to prepare for a job interview at Ingersoll Rand
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills mentioned in the job description, such as troubleshooting software and hardware issues, using Active Directory, and familiarity with ServiceNow. Brush up on your knowledge of Windows environments and basic networking concepts, as these will likely come up during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues. Think about times when you had to triage tickets or manage incidents under pressure. Showing that you can think on your feet and provide excellent customer service will impress the interviewers.
✨Communicate Clearly
Since this role involves a lot of communication with end users, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in simple terms, as you may need to help non-technical users understand solutions to their problems.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Research Gardner Denver and be prepared to discuss why you want to work there specifically. Highlight how your skills and experiences align with their mission and values, which will demonstrate your commitment to the role.
