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For Companies At a Glance
- Tasks: Provide 1st & 2nd line IT support, troubleshoot hardware/software issues, and manage service tickets.
- Company: Join Gardner Denver, a leader in flow control and compression equipment with over 160 years of expertise.
- Benefits: Enjoy 25 days holiday, health cover, cycle and electric car schemes, plus share options after one year.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to impactful projects in various industries.
- Qualifications: Experience with MS Office, Active Directory, and basic server tasks; strong communication and problem-solving skills required.
- Other info: This role is office-based in Redditch, with remote support for users across the UK and Ireland.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Responsibilities
- Look after software and hardware troubleshooting, ticket coordinating / ticket triaging & ticket assignment, walk ups and basic Active Directory management.
- Work in a predominantly Windows based environment.
- Provide all 1st and 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
- Support compliance requirements with various vendors.
- Manage solutions, Mobile Device Management systems, and IT hardware (desktops, laptops, tablets, mobile phones).
- Lead ticket receipt, triage, investigation, and resolution within SLA.
- Escalate incidents to 3rd line support when necessary.
- Manage tickets end-to-end, maintaining communication with end users.
- Basic network competency for troubleshooting connectivity issues.
- Rack and stack networking equipment and servers, work on upgrades.
- Patch devices and ports as required.
- Complete workload activities per SLA.
- Complete all training requirements.
- Retire and dispose hardware per policy.
- Work independently with excellent problem-solving skills.
- Experience with MS Office (O365 and previous).
- Experience using Active Directory.
- Experience using ServiceNow.
- Knowledge of PXE Boot / imaging and Windows desktop deployments.
- Printer configuration skills.
- Basic server tasks (file shares, print management).
- Mobile phone management.
Key Competencies
- Excellent communication skills.
- Self-motivated and able to work with minimal guidance.
- Customer-facing with soft skills for IT Service Delivery.
- Organized, punctual, adaptable, capable of multi-tasking.
Benefits
- 25 Days Holiday + 8 Bank Holidays (option to purchase 5 days).
- 7% Employer Pension Contribution.
- Westfield Health Medical Cash Plan.
- Death in Service Benefit of 4x salary.
- Cycle scheme (post probation).
- Electric Car Scheme (after 1 year).
- 10% of salary in shares after 1 year.
- Costco Gold Company membership.
- Employee Assistance Program.
- Enhanced Maternity & Paternity Policies.
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IT Field Service Technician employer: Ingersoll Rand
Contact Detail:
Ingersoll Rand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and ServiceNow. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows environment. Be prepared to discuss past experiences where you've successfully resolved IT issues, as this will demonstrate your problem-solving abilities to the hiring team.
✨Tip Number 3
Since the role involves customer-facing interactions, practice your communication skills. Think of examples where you've provided excellent service, as this will show that you can maintain professionalism while dealing with end users.
✨Tip Number 4
Research Gardner Denver and understand their products and services. Being knowledgeable about the company will not only help you tailor your responses but also show your genuine interest in the role and the organisation.
We think you need these skills to ace IT Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support, troubleshooting, and any specific software or tools mentioned in the job description, such as Active Directory and ServiceNow.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service experience. Mention your familiarity with Windows environments and your ability to manage tickets effectively.
Highlight Technical Skills: In your application, emphasise your technical skills related to hardware and software troubleshooting, network competency, and any experience with mobile device management systems.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated with users or managed incidents in previous positions.
How to prepare for a job interview at Ingersoll Rand
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills mentioned in the job description, such as troubleshooting software and hardware issues, using Active Directory, and familiarity with ServiceNow. Brush up on your knowledge of Windows environments and basic networking concepts, as these will likely come up during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues. Think about times when you had to triage tickets or manage incidents under pressure. Showing that you can think on your feet and provide excellent customer service will impress the interviewers.
✨Communicate Clearly
Since this role involves a lot of communication with end users, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in simple terms, as you may need to help non-technical users understand solutions to their problems.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Research Gardner Denver and be prepared to discuss why you want to work there specifically. Highlight how your skills and experiences align with their mission and values, which will demonstrate your commitment to the role.
