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For Companies At a Glance
- Tasks: Support Bloomberg clients through our Help Desk, solving data-related inquiries and enhancing customer experience.
- Company: Bloomberg is a global leader in data analytics, providing powerful information to clients worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and training.
- Why this job: Join a collaborative team that values problem-solving and innovation while making a real impact.
- Qualifications: Customer service experience and coursework in finance, business, or data analytics are essential.
- Other info: Proficiency in Microsoft Office and data analysis tools is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Data Support Analyst – Global Data Analytics
Location
London
Business Area
Data
Ref #
10043836
Description & Requirements
Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology – quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes – all while providing exceptional customer support to our clients.
Our Team:
The Global Data Analytics Team is the frontline customer service provider for Bloomberg's Data clients. We deliver knowledgeable and dedicated service to our customers addressing data related inquiries. We liaise with data's domain based teams to help confirm and support data related inquiries through the \”ADSK\” system. We solve complex problems and provide accurate and timely solutions in order to consistently surpass the expectations of our clients.
The team is structured into domain based teams across three asset classes with Equity, Fixed Income and Multi Asset teams across the globe with generalists across each group. These teams are directly aligned to domain based ADSK groups and partners among Data's departments, Companies, Securities, Managed Investment and Benchmarks, Content Acquisition, and the Data Management Lab teams.
What's the role?
Our Data Analysts are the front line of customer service for Data supporting both internal and external clients. In this role your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience and team workflows and procedures. We are a large team that interacts with all areas of the business, therefore the ability to effectively connect with partners in different regions and roles is essential.
We'll trust you to:
- Leverage your customer service skills to provide exceptional customer service to Bloomberg clients via our Help Desk (ADSK)
- Use your customer service skills and subject matter expertise to educate and inform our clients
- Build and maintain relationships with key internal and external Stakeholders (such as Enterprise Support, Analytics, and Data Product Teams)
- Use problem solving and data analysis skills to find insights that assist in the implementation of strategic solutions to improve the client experience
- Enhance customer operational performance by using Help Desk resources
- Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
- Make independent decisions to resolve customer issues with strong problem solving skills
You'll need to have:
- Customer service experience
- Professional experience or coursework in finance, business, or data analytics
- Demonstrable ability to build and maintain client relationships
- Superb communication and teamwork skills
- Ability to lead and take ownership over projects
- Effective research and analysis skills with attention to detail
- An interest in using technology to perform data analysis
- Ability to multi-task and work under pressure in a frequently changing environment
- Demonstrated interest in the financial markets and desire to learn in a dynamic training and client facing environment
- Outstanding interpersonal skills (both written and verbal) to articulate thought-process
We'd love to see:
- Proficiency in Microsoft Office suite & Google Drive
- Experience analyzing data, particularly with tools such as QlikSense or BQN
Does this sound like you?
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are!
Support Analyst employer: Bloomberg
Contact Detail:
Bloomberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with Bloomberg's products and services. Understanding how their data analytics work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily involves client interaction, showcasing your ability to handle inquiries and resolve issues effectively will set you apart.
✨Tip Number 3
Network with current or former employees of Bloomberg. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Stay updated on financial market trends and data analytics tools. Showing that you are proactive about learning and adapting to new technologies will highlight your commitment to the role.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any coursework or professional experience in finance, business, or data analytics. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your problem-solving skills and customer service experience align with the responsibilities outlined in the job description.
Showcase Your Skills: Emphasise your communication and teamwork skills, as well as your ability to build relationships with clients. Provide examples of how you've successfully managed projects or resolved customer issues in the past.
Prepare for Potential Questions: Think about how you would answer questions related to your experience with data analysis and customer service. Be ready to discuss how you can leverage technology to improve client experiences, as this is a key aspect of the role.
How to prepare for a job interview at Bloomberg
✨Showcase Your Customer Service Skills
As a Support Analyst, your ability to provide exceptional customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your capability to meet Bloomberg's high standards.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've used your problem-solving skills to overcome challenges. Highlight any experience with data analysis or technology solutions that improved processes or client experiences.
✨Familiarise Yourself with Financial Markets
Since the role involves supporting clients in financial markets, brush up on your knowledge of equity, fixed income, and multi-asset classes. Showing an understanding of these areas will impress your interviewers and show your commitment to the role.
✨Prepare for Teamwork Questions
Bloomberg values collaboration across teams. Think of examples where you've worked effectively in a team setting, especially in diverse environments. Be prepared to discuss how you build and maintain relationships with stakeholders.
