E-Billing Assistant

Department: Business Services – Finance
Location: Bristol

Description

The role will be responsible for accurate submission of bills to clients, query resolution and identifying areas of improvement whether process or training.

Key Responsibilities

• Ensuring client guidelines and specified timescales are met as well as firm policies are followed during the submission process.
• Checking approved bills against the e-billing platform\’s approval form to ensure accuracy and feeding back for resolution where incorrect and submission of approved bills to claims handler.
• Ensuring individual bill status\’s are kept up to date at all times and that the end to end process is achieved within allotted timescales.
• Attend weekly 1-2-1 meetings with Team Manager to discuss success\’s and any sticking points preventing the loading of invoices.
• Monthly meetings with client relationship partners to discuss any issues preventing successful completion of process.
• Internal and external query resolution meeting set SLAs.
• Providing feedback to E-Billing Team Manager on process changes or training requirements to ensure effective end to end processing.
• Providing regular updates to the E-Billing Team Manager and key stakeholders on volume stats.
• Assisting on any project based tasks where accuracy and attention to detail are paramount.

Skills, Knowledge and Expertise

• Experience of working in an e-billing function in a law firm environment is highly advantageous.
• Exceptional attention to detail.
• Strong communication skills.
• Ability to be productive without oversight.
• Proactive approach to problem solving.

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.