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- Tasks: Join our team as a Goods on Hold Operative, managing parcel processes and resolving customer queries.
- Company: Be part of a leading logistics company known for its award-winning service and commitment to excellence.
- Benefits: Enjoy perks like holiday trading, enhanced parental leave, free life assurance, and discounted shopping.
- Why this job: This role offers hands-on experience in a fast-paced environment with opportunities for growth and teamwork.
- Qualifications: Ideal candidates have strong admin skills, attention to detail, and experience in customer-facing roles.
- Other info: Free onsite parking and health kiosks available at all locations.
The predicted salary is between 24000 - 36000 £ per year.
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Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.
In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be;
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
What we’re looking for;
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face
- Excellent administration skills with the ability to use Microsoft Office programmes
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
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Goods on Hold Operative employer: DPDgroup
Contact Detail:
DPDgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Goods on Hold Operative
✨Tip Number 1
Familiarise yourself with the parcel handling process and common issues that arise in a warehouse environment. Understanding the lifecycle of a parcel will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially for customer interactions. Practising how to handle queries and complaints can give you an edge when discussing your experience with potential employers.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed mislabelled or damaged parcels in the past. This will highlight your problem-solving abilities and reliability.
✨Tip Number 4
Research the core values of DPD and think about how your personal values align with them. Being able to articulate this connection during your interview can make a strong impression.
We think you need these skills to ace Goods on Hold Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in fast-paced environments. Emphasise skills like accuracy, organisation, and communication, which are crucial for the Goods on Hold Operative position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities outlined in the job description, such as handling customer queries or managing parcel processes.
Highlight Relevant Skills: Clearly outline your proficiency in Microsoft Office and any other relevant software. Discuss your attention to detail and security awareness, as these are key attributes for the role. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Goods on Hold Operative role.
How to prepare for a job interview at DPDgroup
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Goods on Hold Operative. Familiarise yourself with the parcel process, customer queries, and the importance of accuracy in handling parcels. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since this role involves interacting with customers and team members, be prepared to discuss your communication style. Share examples of how you've effectively resolved customer issues or collaborated with colleagues in previous roles.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this position. Be ready to provide specific examples from your past experiences where your meticulousness made a difference, such as identifying mislabelled parcels or ensuring accurate delivery information.
✨Demonstrate Your Problem-Solving Abilities
The role requires resolving various issues, from damaged parcels to customer queries. Prepare to discuss situations where you've successfully navigated challenges, showcasing your ability to think critically and act decisively.
