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- Tasks: Greet clients, assess needs, and provide compassionate support in a busy veterinary environment.
- Company: Join BluePearl Pet Hospital, a leader in veterinary care dedicated to pets and their owners.
- Benefits: Enjoy health insurance, pet treatment discounts, paid time off, and opportunities for career growth.
- Why this job: Be part of a supportive team that values your development and offers a family-like culture.
- Qualifications: Excellent customer service skills and a compassionate attitude are essential; no prior experience required.
- Other info: Flexible shifts available, including evenings and weekends, with competitive pay based on experience.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital in Malvern, PA is hiring an extraordinary Veterinary Receptionist to join their team.
Are you an excellent customer service professional?
Do you offer guidance, comfort, and support?
Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?
Pay: $ – $ / hour
This pay band is a starting point and is dependent on experience and advancement through CareerTrax leveling system .
We also offer competitive shift differential pay for eligible hours worked for nights and weekends.
*Shift differentials are based on a 4-hour minimum.
For example:
Mon – Fri: 6pm to 8am = $ Shift Differential
Sat & Sun: 6pm to 8am = $ Shift Differential
Sat & Sun: 8am to 6pm = $ Shift Differential
If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.
At BluePearl Specialty + Emergency Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
As a Veterinary Receptionist you will:
You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
You are always offering a friendly smile, strong eye contact and an approachable demeanor.
You are a compassionate listener.
You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
You will respond to non-patient calls or visitors and connect them to the appropriate team member.
You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
Lyra: Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year.
Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.
Company-paid Short-Term and Long-Term Disability
Parental Leave Benefits
Health, dental, vision, and life insurance options
Paid Time Off and Floating Holiday Plans
Health Savings Account
Flexible Savings Account
401(k) Retirement Plan
Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
Referral Bonus Program
State licensure reimbursements
VTNE reimbursements
Additional VTS benefits – pursuing & established VTS technicians.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Veterinary Receptionist employer: BluePearl
Contact Detail:
BluePearl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Veterinary Receptionist at BluePearl. Understanding their emphasis on customer service and emotional support will help you demonstrate your alignment with their values during any interactions.
✨Tip Number 2
Showcase your communication skills by practising how to speak clearly and calmly, especially in high-pressure situations. This is crucial for a role that involves interacting with clients who may be distressed about their pets.
✨Tip Number 3
Network with current or former employees of BluePearl to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience in customer service and how it relates to the veterinary field. Highlight any relevant experiences where you've had to provide emotional support or handle sensitive situations.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Veterinary Receptionist at BluePearl Pet Hospital. Highlight your customer service skills and ability to handle emotional situations in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or veterinary settings. Emphasise any previous roles where you provided support or guidance, as these qualities are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to connect with clients. Use specific examples from your past experiences to demonstrate how you can contribute to the team at BluePearl.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is important in a role that involves clear communication with clients.
How to prepare for a job interview at BluePearl
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled difficult situations with clients in the past, demonstrating your calmness and compassion.
✨Demonstrate Empathy and Understanding
Given the emotional nature of the role, it's important to convey your empathy during the interview. Share experiences where you provided support to someone in distress, especially in a pet-related context.
✨Familiarise Yourself with Veterinary Terminology
Understanding basic veterinary terms can set you apart from other candidates. Brush up on common terms and procedures so you can communicate effectively with both clients and the veterinary team.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions about the hospital's culture, training opportunities, and how they support their staff. This demonstrates your commitment to being part of their team.
