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- Tasks: Support clients using ARGUS software, analyse data, and resolve software issues.
- Company: Join Altus Group, a leader in the global commercial real estate market.
- Benefits: Enjoy flexible work options, competitive pay, and extensive training opportunities.
- Why this job: Make an impact in a collaborative culture while advancing your career in tech and analytics.
- Qualifications: Bachelor's degree in Real Estate, Finance, or Mathematics; strong numerical and problem-solving skills required.
- Other info: Inclusive environment promoting diversity and equal opportunities for all applicants.
The predicted salary is between 14400 - 33600 £ per year.
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Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.
Unlock your Altus Experience!
If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Job Summary
Reporting to the Support Manager, Analytics, we’re seeking a motivated and analytical professional to join our team as a Client Support Analyst.As anAnalyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment.As part of our team, you will analyse financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.
Job Category:
Technology
Pay Grade Range:
£18,000.00 – £42,000.00
Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.
Unlock your Altus Experience!
If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Job Summary
Reporting to the Support Manager, Analytics, we’re seeking a motivated and analytical professional to join our team as a Client Support Analyst.As anAnalyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment.As part of our team, you will analyse financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.
Key Responsibilities
Resolve issues. Identify, analyse and solve problems affecting client’s software.
Respond to enquiries. Provide timely, intelligent and professional responses to customer calls and emails.
Communicate. Actively support the client in all aspects through problem resolution, keeping the client informed throughout life of incident.
Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
Learn. Come up to speed on new technologies, software, and concepts.
Prioritise. Recognise when issues need escalation to senior representatives or Development.
Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.
Key Qualifications
Educational Background: You have a Bachelor’s degree in Real Estate, Finance or Mathematics (or related field).
Technical Proficiency: You learn new technologies quickly and you’re comfortable with software installation in environments such as Citrix and Windows.
Numerical Skills: You possess strong numerical skills and are comfortable working with financial data.
Problem-Solving Expertise: You are a logical thinker with the ability to consider multiple solutions, research options and develop innovative solutions.
Effective Communication: You excel at conveying complex technical details and requirements in a clear and concise manner, both within the team and to clients.
Customer focus: You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
Collaborative Spirit: You have excellent interpersonal skills. You work equally well independently or as part of a team.
What Altus Group offers:
Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, pleasecontactusat or+1 888 692 7487.
We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.
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Client Support Analyst employer: Argus Software (UK) Ltd.
Contact Detail:
Argus Software (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst
✨Tip Number 1
Familiarise yourself with ARGUS software and its applications. Understanding the software's functionalities will not only help you in the role but also impress the hiring team during your interactions.
✨Tip Number 2
Brush up on your problem-solving skills. Prepare to discuss specific examples of how you've tackled complex issues in previous roles, as this is a key aspect of the Client Support Analyst position.
✨Tip Number 3
Showcase your customer service experience. Be ready to share stories that highlight your ability to communicate effectively with clients and resolve their concerns promptly.
✨Tip Number 4
Network with current or former employees of Altus Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Client Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Support Analyst role. Emphasise your technical proficiency, problem-solving abilities, and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your background in real estate, finance, or mathematics makes you a great fit for the role.
Highlight Technical Skills: Since the role involves supporting ARGUS software applications, be sure to mention any relevant technical skills or experiences you have with similar software or environments like Citrix and Windows.
Showcase Problem-Solving Examples: Include examples in your application that demonstrate your problem-solving expertise. Describe situations where you successfully resolved client issues or tackled complex problems, showcasing your analytical skills.
How to prepare for a job interview at Argus Software (UK) Ltd.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Support Analyst. Familiarise yourself with ARGUS software and be prepared to discuss how your skills can help clients resolve issues effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved complex problems, especially in a customer-facing role. Highlight your analytical thinking and how it led to positive outcomes for clients.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively with both technical and non-technical audiences, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Client Support team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
