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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy up to 50% off products, free hot drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your leadership can shine and impact customers positively.
- Qualifications: Previous supervisory experience in a customer-focused environment is preferred.
- Other info: Salary starts at £14 per hour with opportunities for career growth.
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.
As part of the management team,you’llbe responsible forlooking after the shop when the Managerisn’taround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.Y ou\’lllead the way inmaking sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fullystocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean,tidyand presentable
What we can offer you
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing Appproviding Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Longserviceawards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’llbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.
Ifyou’vegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs .
- Salary £14 per hour which includes a 20p per hour band increment and a Location Premium of 50p per hour.
- Frequency Hourly
- Job Reference greggs/TP/3917/44740
- Contract Type Permanent
- Contract Details Shift pattern and availability can be discussed at interview
- Closing Date 21 July, 2025
- Job Category Retail
- Business Unit Retail
- Location 57 High Street Andover, United Kingdom
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Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our team environment.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific situations where you successfully managed challenges in a customer-focused setting.
✨Tip Number 3
Showcase your passion for customer service by discussing how you've gone above and beyond to ensure customer satisfaction in past roles. This will resonate well with our commitment to putting customers first.
✨Tip Number 4
Be ready to discuss how you would handle various scenarios that may arise during a shift, such as managing staff during busy periods or resolving customer complaints. This will demonstrate your problem-solving abilities and readiness for the role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Shift Manager at Greggs. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Make sure your CV reflects your previous supervisory experience in a customer-focused environment. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how you align with Greggs' inclusive culture and your commitment to maintaining high standards.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Shift Manager.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Focus
Greggs places a strong emphasis on customer experience. During the interview, highlight your previous experiences in customer service roles and discuss how you would ensure customers have a brilliant experience, whether in-store or online.
✨Discuss Team Inclusivity
The company values an inclusive culture. Be ready to talk about how you recognise and value diversity within a team. Share any experiences where you supported inclusivity and how it positively impacted team dynamics.
✨Prepare for Practical Scenarios
Expect to be asked about handling various situations that may arise during a shift. Think about how you would manage stock levels, maintain cleanliness, and ensure the team is performing well under pressure. Practising these scenarios can help you feel more confident.
