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- Tasks: Supervise passenger services, ensuring quality and safety while leading a dynamic team.
- Company: Join Worldwide Flight Services, a leader in airport operations across 164 locations worldwide.
- Benefits: Enjoy perks like DailyPay, travel discounts, wellness programs, and a 401k with company match.
- Why this job: Be part of a fast-paced environment that values recognition and offers growth opportunities.
- Qualifications: Requires strong communication skills and the ability to lift 70 pounds; experience preferred.
- Other info: Flexible shifts including weekends; commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
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Supv Passenger Services I Full Time – PIT
Location:
Pittsburgh, Pennsylvania, US
Company: Worldwide Flight Services, Inc.
Compensation: 22.00
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Supervisor, Passenger Services oversees airport passenger service functions, ensuring quality, safety, and compliance with company policies. This role includes supervising employees, monitoring performance, and maintaining high customer service standards. Responsibilities may also extend to operations such as weight and balance, cargo, cabin services, and ground equipment.
Responsibilities
- Supervise and coordinate passenger service operations.
- Monitor employee performance and ensure compliance with safety and company policies.
- Train and support staff to uphold service and operational standards.
- Ensure proper identification and security measures are followed.
- Maintain fair and respectful treatment of employees, customers, and vendors.
- Ability to read, write and fluently speak and understand the English language.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to work rotating shifts including weekends, holidays, and days off.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Preferred Skills
- Associate\’s degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
Physical Requirements/Working Conditions
- Work in a high noise level environment.
- Work with minimal supervision.
- Cognitive skills to set priorities and use independent judgment.
- Ability to handle stress.
- Reports to work on a regular and timely basis.
- Ability to lift 70 pounds. No exceptions.
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
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Supv Passenger Services I Full Time - PIT employer: WFS
Contact Detail:
WFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supv Passenger Services I Full Time - PIT
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Supervisor in Passenger Services. Understanding the nuances of supervising staff and ensuring compliance with safety protocols will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or supervisory roles, especially in high-pressure environments like airports. This will demonstrate your ability to handle stress and maintain high service standards.
✨Tip Number 3
Prepare to discuss how you would train and support staff to uphold operational standards. Think of examples from your past where you successfully led a team or improved service quality.
✨Tip Number 4
Research Worldwide Flight Services and their values. Being able to articulate why you want to work for them and how you align with their mission can make a strong impression during your interview.
We think you need these skills to ace Supv Passenger Services I Full Time - PIT
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Supervisor, Passenger Services position. Understand the key responsibilities and required skills, such as supervising operations and ensuring compliance with safety standards.
Tailor Your CV: Customise your CV to highlight relevant experience in passenger services or supervisory roles. Emphasise any previous experience in a high-pressure environment and your ability to manage teams effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your leadership skills. Mention specific examples of how you've successfully managed teams or improved service standards in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at WFS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Supervisor in Passenger Services. Familiarise yourself with the key tasks such as supervising operations, monitoring employee performance, and ensuring compliance with safety standards.
✨Showcase Leadership Skills
During the interview, highlight your leadership experience. Discuss specific examples where you've successfully trained or supported staff, and how you maintained high customer service standards in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stress. Prepare examples from your past experiences where you effectively managed difficult situations or conflicts.
✨Demonstrate Communication Skills
Since the role requires effective communication, practice articulating your thoughts clearly. Be ready to discuss how you would communicate with both employees and customers, ensuring everyone is informed and treated respectfully.
