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- Tasks: Join our Rugby team as a Customer Service Assistant, helping customers daily.
- Company: Coventry Building Society is one of the UK's largest building societies, dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and extensive wellbeing support.
- Why this job: Be part of a friendly community-focused environment with diverse interactions and rewarding experiences.
- Qualifications: Experience in customer service, retail, or call centres is essential; cash handling experience is a plus.
- Other info: Flexible working patterns are available; we celebrate diversity and are committed to equality.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Ensure all your application information is up to date and in order before applying for this opportunity.
Were looking for a friendly, helpful person to join the team in our Rugbybranch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is an up to 12 month opportunity.
This role will suit someone whos at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies andproceduresas well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as takingtelephonecalls for our greater Customer Service area.
Benefits: 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with matched contributions
Maternity, paternity and sharedparental leave
Extensivewellbeing support
Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Societyhere
About you
For this role youll be a people person and itll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.
To be successful in this role its essential you have: Current experience in a customer focused role (e.g. retail, hospitality or call centre)
Experience of interacting directly with customers and providing a great service on a daily basis
Good attention to detail with experience of processing customer details or data accurately
Desirable experience will include: Experience of cash handling
Following policies and processes
Ability to deal with more challenging or sensitive customer situations
About us
Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
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Customer Service Assistant employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Coventry Building Society's values and community involvement. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to help a customer, as this will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills. Since the role involves engaging with a diverse range of individuals, being able to articulate your thoughts clearly and empathetically will be crucial.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being prepared with solutions to potential challenges can show your proactive approach and readiness for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you interacted directly with customers. Emphasise skills like problem-solving and cash handling, as these are key for the Customer Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly personality and ability to engage with diverse individuals. Mention specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for joining Coventry Building Society.
Highlight Relevant Experience: In your application, clearly outline any recent retail, call centre, or customer-focused experience. If you have experience with cash handling or processing customer details accurately, make sure to include that as well.
Showcase Your Soft Skills: Since the role requires a caring and efficient approach, highlight your soft skills such as communication, empathy, and teamwork. Use examples from past experiences to demonstrate how you’ve successfully engaged with customers and resolved their issues.
How to prepare for a job interview at Coventry Building Society
✨Show Your People Skills
As a Customer Service Assistant, your ability to engage with a diverse range of individuals is crucial. During the interview, share specific examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.
✨Demonstrate Problem-Solving Abilities
The role involves finding solutions for customers, so be prepared to discuss situations where you've resolved issues effectively. Think of scenarios where you turned a negative experience into a positive one, showcasing your resourcefulness and efficiency.
✨Familiarise Yourself with Company Values
Research Coventry Building Society's values and mission. Understanding their commitment to community and diversity will help you align your answers with what they stand for, showing that you're not just a fit for the role but also for the company culture.
✨Prepare for Cash Handling Questions
Since the role includes handling cash transactions, be ready to discuss your experience with cash management. Highlight any relevant experience you have, and if possible, mention how you ensure accuracy and security in financial transactions.
