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- Tasks: Join our Ground Services team to ensure smooth aircraft operations and top-notch customer service.
- Company: Skytanking Aviation Services ENG Limited is a leading ground handling business at Birmingham Airport.
- Benefits: Enjoy perks like cycle to work, life assurance, gym discounts, and a supportive employee assistance programme.
- Why this job: Be part of an innovative team focused on safety, punctuality, and making connections for our customers.
- Qualifications: 2 years' experience in Aircraft Dispatch or Ground Handling is preferred; must meet regulatory compliance.
- Other info: This is a fixed-term contract with potential for permanence; salary is £13.32 per hour.
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Who we are
At Skytanking Aviation Services ENG Limited, we provide excellent service for our airline customers and have an exciting new opportunity at Birmingham Airport. We maintain high standards of safety and service, prioritizing our customers in all operations.
This is a great chance to join our growing ground handling business. Given the tight schedules, punctuality, flexibility for overtime, and reliability are essential, as you\’ll work as part of a dedicated team. We pride ourselves on enabling our customers to make the right connections at the right time, focusing on details, improvements, and investments that benefit our customers, employees, partners, and the environment.
If you want to be part of this service and join an innovative, customer-focused business, we would love to hear from you.
Your tasks
Job Purpose:
You will work in the Ground Services department, ensuring high performance standards in aircraft turnaround, operational communication, and flight monitoring/record keeping. This role is hands-on, requiring competence in Aircraft Dispatch and Weight & Balance. A background in Aviation Ground Handling with Operations/Dispatch/Load Planning experience is preferred.
Main Responsibilities & Objectives:
- Deliver the highest customer service levels consistently
- Manage aircraft turnaround support
- Oversee safe, secure aircraft arrival/departure, including ramp safety management
- Ensure staff compliance with health & safety regulations
- Oversee aircraft unloading/loading
- Assist with passenger services and safety
- Comply with weight & balance documentation and load sheet regulations
- Supervise ramp and customer service agents
- Coordinate fuel loading with the captain and fuel provider
- Ensure security procedures for baggage are followed
- Present and amend load sheets for the captain
- Follow baggage reconciliation and security protocols
- Operate radio equipment effectively
- Coordinate services delivery and record keeping
- Manage pushback procedures and FOD checks
- Enhance relationships with staff, airport, and service providers
- Perform other related duties as required
Salary: £13.32 per hour, 37.5 hours/week
A fixed-term contract with potential for permanence.
Your profile
Experience:
- At least 2 years’ experience as a TCO or Aircraft Dispatcher
- Meet or exceed airline service level agreements/KPIs
- Compliance with all regulatory, HSE, airline, and company procedures
- Leadership and delivery of excellent customer service
Must be able to:
- Provide a complete 5-year history with no gaps
- Have been a UK resident for the last 5 years
- Obtain a clear DBS certificate
We offer:
- Cycle to Work
- Employee Assistance Programme
- Life Assurance
- Uniform provided
- Pension
- Discounted Gym Membership
- Discounted Shopping Platform
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Aircraft Dispatcher employer: Skytanking
Contact Detail:
Skytanking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aircraft Dispatcher
✨Tip Number 1
Familiarise yourself with the specific regulations and procedures related to aircraft dispatch and ground handling. Understanding the nuances of weight and balance documentation will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the aviation industry, especially those who work at Birmingham Airport or similar environments. Engaging with current employees can provide insights into the company culture and expectations.
✨Tip Number 3
Demonstrate your commitment to safety and customer service in any conversations or interviews. Share specific examples from your past experience that highlight your ability to manage high-pressure situations effectively.
✨Tip Number 4
Be prepared to discuss your flexibility regarding overtime and shift patterns, as these are crucial in the aviation sector. Showing that you understand the demands of the role will make you a more attractive candidate.
We think you need these skills to ace Aircraft Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Aircraft Dispatcher position. Understand the key responsibilities and required skills, such as experience in aircraft dispatch and weight & balance.
Tailor Your CV: Customise your CV to highlight relevant experience in aviation ground handling, operational communication, and customer service. Use specific examples that demonstrate your ability to meet the high performance standards mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the aviation industry and your commitment to excellent customer service. Mention how your previous experience aligns with the responsibilities of the Aircraft Dispatcher role and why you want to work at Skytanking Aviation Services.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Aircraft Dispatcher role.
How to prepare for a job interview at Skytanking
✨Know Your Aviation Basics
Brush up on your knowledge of aircraft dispatch, weight and balance principles, and ground handling operations. Being able to discuss these topics confidently will show that you have the necessary background for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Highlight situations where you managed tight schedules or resolved issues effectively, as this aligns with the company's focus on customer satisfaction.
✨Emphasise Teamwork and Flexibility
Since the role requires working as part of a dedicated team, be ready to discuss your experience in collaborative environments. Mention your flexibility regarding overtime and how you handle high-pressure situations.
✨Familiarise Yourself with Safety Regulations
Understand the health and safety regulations relevant to aviation ground handling. Be prepared to discuss how you ensure compliance and promote safety within a team, as this is crucial for the position.
