At a Glance
- Tasks: Lead the reservations team, manage bookings, and ensure top-notch customer service.
- Company: Join LGH Hotels Management, managing 42 hotels including Holiday Inn in Edinburgh.
- Benefits: Enjoy employee discounts, free meals, and wellbeing support.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with growth opportunities.
- Qualifications: Experience in reservations supervision and strong leadership skills required.
- Other info: Work in a prime location between the airport and city centre.
The predicted salary is between 28800 - 43200 Β£ per year.
Assistant Reservations Manager – Edinburgh
Join the Holiday Inn Edinburgh team as an Assistant Reservations Manager. Check out our hotel through the virtual tour!
The Opportunity
Are you experienced in managing reservations? We are seeking a dedicated professional to lead our reservations department, ensuring smooth and efficient operations.
What You\’ll Do:
- Lead the Department: Oversee reservations, ensuring effective management of all bookings.
- Maximize Success: Develop strategies to increase occupancy and revenue.
- Guide the Team: Manage reservation agents, providing training and support.
- Deliver Excellence: Ensure high-quality customer service.
- Maintain Records: Keep accurate reservation and cancellation records.
- Coordinate Efforts: Work with sales and marketing departments for coordinated reservations strategies.
- Report Progress: Provide regular updates on reservations and revenue to management.
- Analyze Data: Identify trends and implement improvements.
- Ensure Compliance: Adhere to legal and regulatory standards.
Benefits
- Employee discounts on hotel stays across the LGH portfolio.
- Access to the IHG employee room benefit program worldwide (T&Cs apply).
- Shopping discounts on groceries, fashion, travel, and more.
- Eye care, legal & financial advice, counseling, and wellbeing support.
- Hospitality benefits including free meals on duty, parking, and team recognition.
Ideal Candidate
- Experience in reservations supervision, preferably in hospitality.
- Strong leadership, communication, and management skills.
- Ability to work under pressure and adapt.
- Knowledge of revenue management and reservation systems.
- Customer service passion.
About the Hotel
Located between Edinburgh Airport and city centre, the Holiday Inn Edinburgh offers 303 rooms, meeting facilities, dining options, and leisure amenities including a gym, pool, sauna, and spa.
About Us
LGH Hotels Management manages 42 UK hotels, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us to build a rewarding career in hospitality.
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Assistant Reservations Manager. - Edinburgh employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Assistant Reservations Manager. - Edinburgh
β¨Tip Number 1
Familiarise yourself with the specific reservation systems used in the hospitality industry. Understanding these tools will not only help you during the interview but also demonstrate your commitment to the role.
β¨Tip Number 2
Research the Holiday Inn Edinburgh and its unique offerings. Being knowledgeable about the hotelβs amenities and services will allow you to speak confidently about how you can contribute to their success.
β¨Tip Number 3
Network with current or former employees of Holiday Inn or similar establishments. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
β¨Tip Number 4
Prepare to discuss your leadership style and how you manage teams under pressure. Highlighting your experience in training and supporting staff will show that you are ready to take on the responsibilities of an Assistant Reservations Manager.
We think you need these skills to ace Assistant Reservations Manager. - Edinburgh
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in reservations management and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and passion for hospitality. Mention specific examples of how you've successfully managed reservations or improved customer service in previous roles.
Highlight Relevant Skills: In your application, emphasise your knowledge of revenue management and reservation systems. Discuss any experience you have with training and supporting team members, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at LGH - Holiday Inn
β¨Showcase Your Leadership Skills
As an Assistant Reservations Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight any training or support initiatives you've implemented.
β¨Demonstrate Your Customer Service Passion
Customer service is key in hospitality. Share examples of how you've gone above and beyond for customers in previous roles. This will show your commitment to delivering excellence, which is crucial for this position.
β¨Familiarise Yourself with Revenue Management
Understanding revenue management is essential for maximising occupancy and revenue. Brush up on relevant strategies and be ready to discuss how you would apply them in this role. Mention any experience you have with reservation systems.
β¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to manage difficult situations or adapt quickly. Prepare concise stories that highlight your skills and adaptability.