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- Tasks: Engage customers, drive sales, and provide exceptional service in a dynamic retail environment.
- Company: Frasers is a vibrant retail destination with a rich history since 1849, offering diverse products.
- Benefits: Flexible hours, opportunity to develop skills, and a chance to work in a creative retail space.
- Why this job: Join a passionate team, enhance customer experiences, and contribute to a thriving retail culture.
- Qualifications: Customer-facing experience, passion for sales, and strong communication skills are essential.
- Other info: This is a temporary role with variable hours until September 2025.
Temporary Sales Assistant – Wolverhampton
Company Description
This role is temporary and the engagement date will end on September 7th 2025.
Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrens-wear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.
Job Description
A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service.
The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.
Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.
Key Accountabilities:
- To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
- Able to assist customers where security tags have been left on at the barriers
- Able to recognise and support on nearby tills if necessary.
- Deliver a world class customer experience that is unrivalled in the marketplace
- Display excellent attention to detail when helping to style customers by actively listening to their needs
- Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty
- Resolve queries effectively face-to-face or on the telephone
- Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability
- Maintain high standards of personal presentation
- Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
- Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales
- Takes an active role in loss prevention within the store
- Adheres to all health and safety policies at all times
Qualifications
- Relevant customer facing experience which reflects the role
- Can demonstrate a passion for working with customers to enhance their shopping experience
- A desire and ability to deliver sales against targets set
- Ability to communicate confidently with colleagues and customers
- Be a team player
Additional Information
This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.
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Temporary Sales Assistant - Wolverhampton employer: House of Fraser
Contact Detail:
House of Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Sales Assistant - Wolverhampton
✨Tip Number 1
Familiarise yourself with the products and services offered by Frasers. Being knowledgeable about their range will not only help you engage customers effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions and queries, showcasing your ability to deliver exceptional service.
✨Tip Number 3
Network with current or former employees of Frasers to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility and teamwork skills during the interview. Highlight any past experiences where you've successfully collaborated with others or adapted to changing situations, as this is crucial for the role.
We think you need these skills to ace Temporary Sales Assistant - Wolverhampton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Temporary Sales Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Customer Service Skills: Emphasise any previous customer-facing experience in your CV and cover letter. Provide specific examples of how you've enhanced customer experiences or resolved issues effectively, as this is crucial for the role.
Express Passion for Retail: Convey your enthusiasm for working in a retail environment. Mention any personal experiences with the brand or similar products that demonstrate your genuine interest and passion for the industry.
Highlight Teamwork and Flexibility: Since the role requires supporting colleagues in various areas, mention instances where you have successfully worked as part of a team or adapted to changing situations. This will show your ability to be flexible and collaborative.
How to prepare for a job interview at House of Fraser
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working with customers. Share examples from your past experiences where you went above and beyond to enhance a customer's shopping experience.
✨Demonstrate Flexibility
Highlight your ability to adapt to different roles within the store. Discuss any previous experiences where you supported colleagues in various capacities, showcasing your team player mentality.
✨Know the Products
Familiarise yourself with the range of products offered by the company. Be prepared to discuss your favourite items and how they can benefit customers, as this will show your genuine interest in the role.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific customer situations. Think of examples that demonstrate your problem-solving skills and ability to deliver exceptional service under pressure.
