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- Tasks: Assist customers at checkouts and provide expert advice on home improvement.
- Company: B&Q is dedicated to helping customers create homes they love with confidence and creativity.
- Benefits: Enjoy a competitive salary, flexible shifts, wellness benefits, and generous holiday allowance.
- Why this job: Join a diverse team where your passion for home improvement and customer service shines.
- Qualifications: Friendly, outgoing, eager to learn, and able to work flexible hours including weekends.
- Other info: Commitment to diversity and inclusion, with support for all colleagues.
Customer Advisor – Checkouts
Location: B&Q Newry, Northern Ireland, United Kingdom
Overview
Part time, 16.75 hours per week, 3 month Fixed Term Contract, Monday-Friday 7:00am – 10:00pm, UK Notional hourly rate £12.71 per hour.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What is the job?
Join our team and become an expert advisor – a guide and inspiration for customers and their home improvement projects. The role focuses on excellent customer service, sales, click & collect, setting up displays, and ensuring the store looks great. Training will be provided, but providing excellent service at the tills is the main goal.
What We Need
- Friendly and outgoing with a passion for home improvement
- Happy to help, eager to learn and pragmatic in using new technology
- Team player and flexible to work a rota that includes weekends, evenings and bank holidays Family sure
- Excellent customer service skills, sales focus
Benefits
We’re committed to making B&Q more diverse and representative of the communities we serve. You will have access to a range of networks that represent our colleagues and allies. Our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, the Employee Assistance Programme, shopping discounts and more. We also provide generous breaks to keep you refreshed and perform at your best.
For recruitment adjustments, please contact recruitment@b-and-q.co.uk.
Other job details
Seniority level: Entry level
Employment type Promise: Part‑time
Job function: Other (Retail)
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Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items and how they can benefit customers will help you engage more effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond to assist a customer. This will demonstrate your commitment to providing excellent service.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, highlighting your availability will make you a more attractive candidate.
✨Tip Number 4
Express your enthusiasm for learning new technologies and processes. B&Q values team members who are eager to adapt and grow, so sharing your willingness to embrace change can set you apart.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved sales or home improvement. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and customer service. Mention specific examples of how you've helped customers in the past and express your eagerness to learn and grow within the team.
Showcase Your Teamwork Skills: In your application, emphasise your ability to work well in a team. Provide examples of past experiences where you collaborated with others to achieve a common goal, especially in a retail or customer-focused environment.
Highlight Flexibility and Availability: Since the role requires working various shifts, clearly state your availability in your application. Mention your willingness to work weekends, evenings, and bank holidays to show you're a good fit for the rota.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in helping customers create their ideal homes.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight your ability to connect with customers, understand their needs, and offer tailored advice.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment.
✨Familiarise Yourself with Technology
As the role involves using new technology, show your willingness to learn. Mention any relevant experience with technology or systems, and express your eagerness to adapt to new tools.
