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- Tasks: Assist customers at checkouts and provide expert advice on home improvement.
- Company: B&Q is dedicated to helping customers create homes they love with confidence and creativity.
- Benefits: Enjoy a competitive salary, flexible shifts, wellness benefits, and generous holiday allowance.
- Why this job: Join a diverse team where your passion for home improvement and customer service shines.
- Qualifications: Friendly, outgoing, eager to learn, and able to work flexible hours including weekends.
- Other info: Commitment to diversity and inclusion, with support for all colleagues.
Customer Advisor – Checkouts
Part time – 11.25 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Newry
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home theyll love. Join us as a Checkouts Customer Advisor and youll be a big part of this.
Join our team, and youll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. Youll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
Happy to help, eager to learn and just a little bit obsessed with home improvement, youll be right at home with us. Youre friendly and outgoing, and you get a buzz from helping others. Youll be happy to expand your skills by using new technology and learning new ways of working. Youre great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
As part of a great team, youll be valued for who you are. Were committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure youre refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
#LI-ONSITE
Customer Advisor - Checkouts employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items and how they can benefit customers will help you engage more effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond to assist a customer. This will demonstrate your commitment to providing excellent service.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, highlighting your availability will make you a more attractive candidate.
✨Tip Number 4
Express your enthusiasm for learning new technologies and processes. B&Q values team members who are eager to adapt and grow, so sharing your willingness to embrace change can set you apart.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved sales or home improvement. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and customer service. Mention specific examples of how you've helped customers in the past and express your eagerness to learn and grow within the team.
Showcase Your Teamwork Skills: In your application, emphasise your ability to work well in a team. Provide examples of past experiences where you collaborated with others to achieve a common goal, especially in a retail or customer-focused environment.
Highlight Flexibility and Availability: Since the role requires working various shifts, clearly state your availability in your application. Mention your willingness to work weekends, evenings, and bank holidays to show you're a good fit for the rota.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in helping customers create their ideal homes.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight your ability to connect with customers, understand their needs, and offer tailored advice.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment.
✨Familiarise Yourself with Technology
As the role involves using new technology, show your willingness to learn. Mention any relevant experience with technology or systems, and express your eagerness to adapt to new tools.
