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- Tasks: Join our team as a 24/7 NOC Engineer, resolving network incidents and supporting critical infrastructure.
- Company: Capita is a leading outsourcer, enhancing business processes for clients across public and private sectors.
- Benefits: Enjoy flexible shifts, 23-27 days annual leave, volunteering days, and a company-matched pension.
- Why this job: Perfect for tech enthusiasts who thrive in fast-paced environments and love solving challenges.
- Qualifications: Experience in IT Helpdesk or NOC, strong troubleshooting skills, and CCNA certification preferred.
- Other info: We're committed to inclusivity and offer a supportive recruitment process for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Based onsite at our Belfast NOC Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.
Capita TechOps – 24/7 Network Operations Centre (NOC) Engineer
Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.
You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service-this role is for you.
What you will be doing
Act as the first point of escalation for customer calls.
Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
Work within strict SLAs to ensure timely resolutions.
Maintain accurate shift handovers and keep support tickets up to date.
Keep customers informed throughout the fault lifecycle.
Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
Liaise with third-party engineers and suppliers to resolve issues.
Support field engineers with remote configurations and link checks.
Monitor network health using SolarWinds.
What we are looking for:
Proven experience in IT Helpdesk or NOC environments.
Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
Experience working with third-party suppliers and managing escalations.
Familiarity with ITIL service environments and SLA adherence.
High attention to detail and ability to perform under pressure.
Excellent communication and customer service skills.
Eligible for Security Clearance.
Foster respectful, collaborative relationships.
Communicate openly and contribute to team success.
What's in it for you?
Opportunity to progress your career.
Shift allowance
23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across 8 countries, Capita's 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita's areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We're embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
24x7 NOC Engineer employer: Capita resourcing
Contact Detail:
Capita resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24x7 NOC Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Juniper, and Adtran systems. Having hands-on experience or relevant certifications can give you a significant edge during interviews.
✨Tip Number 2
Prepare to discuss your experience in IT Helpdesk or NOC environments. Be ready to share specific examples of how you've successfully resolved network incidents and managed customer expectations under pressure.
✨Tip Number 3
Highlight your understanding of ITIL service environments and SLAs. Being able to articulate how you’ve adhered to these practices in past roles will demonstrate your fit for the position.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical issues in simple terms. This is crucial for a role that involves liaising with customers and third-party suppliers.
We think you need these skills to ace 24x7 NOC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Helpdesk or NOC environments. Emphasise your troubleshooting skills and any certifications like CCNA that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Cisco, Juniper, and Adtran systems, as well as your experience with ITIL service environments. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Capita resourcing
✨Understand the Shift Patterns
Make sure you are familiar with the unique shift patterns of the role. Be prepared to discuss how you can manage your time effectively during both day and night shifts, as well as how you handle the transition between them.
✨Showcase Your Technical Skills
Be ready to demonstrate your troubleshooting skills and knowledge of networking equipment like Cisco and Juniper. Prepare examples of past experiences where you successfully resolved technical issues, especially in a NOC or IT Helpdesk environment.
✨Emphasise Customer Service
Since this role involves direct customer interaction, highlight your communication skills and ability to maintain professionalism under pressure. Share specific instances where you provided excellent customer service, particularly in challenging situations.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL service environments is crucial for this position. Brush up on ITIL principles and be prepared to discuss how you have adhered to SLAs in previous roles, as well as how you would apply these practices in the new role.
