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- Tasks: Support staff with SITS functionality and enhance their knowledge base.
- Company: Join Canterbury Christ Church University, dedicated to creating an outstanding student experience.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Be part of a forward-thinking team that values fresh perspectives and social impact.
- Qualifications: Passion for high-quality support and effective communication skills are essential.
- Other info: Applications must be submitted online; no agencies please.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Background of department/role
Join our newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University and help deliver an outstanding experience for our students and staff. This role sits within the Academic Registry and focuses on supporting the University’s student record system (SITS), a critical component of our academic administration.
Responsibilities and Qualifications
An excellent opportunity to provide high-quality support for SITS, ensuring staff across the University have the tools and knowledge they need to deliver exceptional student services.
To be successful in this role, you will be passionate about delivering excellent customer service and providing clear, accurate advice to staff. You will have strong organisational skills, an eye for detail, and the ability to manage multiple priorities in a fast-paced environment.
You will be educated to GCSE level (English and Maths A–C or equivalent) and have experience working within Higher Education. Experience with SITS is essential, and you must be able to demonstrate excellent communication skills and a proactive approach to problem-solving.
Desirable: Experience delivering training to end-users would be advantageous.
How you will work
We are committed to supporting flexible methods of working wherever possible and this role is:
- Flexible and connected (Professional Services) – Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus; but in most cases, the work location will be determined by the service required or the tasks/activities being undertaken.
Apply
Start date for applications: 5th of January 2026
Closing date for applications: 26th of January 2026
Interviews are to be held: February 2026- TBC
If you require further information regarding the post please feel free to contact Armanda Correia Mendes (armanda.correiamendes@canterbury.ac.uk) quoting reference number REQ05936 (strictly no agencies, thank you).
Please note, Canterbury Christ Church University reserves the right to bring the closing date of this position forward where a high volume of applications is received.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
For more information about this role, please view the job description via the attachments link above.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work.
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please note that applications must be made online via the University website; details sent directly via email cannot be considered.
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SITS Support Officer employer: CANTERBURY CHRIST CHURCH UNIVERSITY
Contact Detail:
CANTERBURY CHRIST CHURCH UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SITS Support Officer
✨Tip Number 1
Familiarise yourself with SITS and its functionalities. Understanding the software will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Canterbury Christ Church University. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in providing user support. Think of specific examples where you've successfully assisted others, as this will showcase your problem-solving skills and customer service orientation.
✨Tip Number 4
Highlight your ability to work flexibly and collaboratively. Since the role involves balancing on-campus and off-campus work, emphasising your adaptability will make you a more attractive candidate.
We think you need these skills to ace SITS Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the SITS Support Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in user support, particularly in educational settings or with SITS systems. Use specific examples to demonstrate your ability to provide high-quality support.
Showcase Your Communication Skills: Since the role involves managing communications and training, make sure to illustrate your strong communication skills in your application. Provide examples of how you've effectively communicated with staff or students in past roles.
Include Referees: Remember to include contact details for two employment referees in your application, ensuring one is your current or most recent line manager. This will strengthen your application by providing credible references.
How to prepare for a job interview at CANTERBURY CHRIST CHURCH UNIVERSITY
✨Understand SITS Functionality
Make sure you have a solid understanding of the SITS system and its functionalities. Familiarise yourself with common issues that staff might face and think about how you would address these in your role.
✨Showcase Your Communication Skills
As the role involves providing support and training, demonstrate your ability to communicate clearly and effectively. Prepare examples of how you've successfully communicated complex information to non-technical staff in the past.
✨Emphasise Collaboration
Highlight your experience working in collaborative environments. Be ready to discuss how you’ve built relationships with colleagues and contributed to team success, as this role requires strong teamwork.
✨Align with University Values
Research Canterbury Christ Church University's mission and values, especially their commitment to inclusivity and sustainability. Be prepared to discuss how your personal values align with theirs and how you can contribute to their community spirit.
