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For Companies At a Glance
- Tasks: Join us in creating and serving delicious Costa drinks and food.
- Company: Roadchef is the UK's 3rd largest Motorway Service Area provider, featuring top brands.
- Benefits: Enjoy flexible shifts, discounted meals, referral bonuses, and discounts at high street stores.
- Why this job: Be part of a prestigious brand with great development opportunities and a supportive culture.
- Qualifications: No experience needed; just bring your passion for customer service!
- Other info: Full training provided, with many managers starting as Team Members.
Folkestone – Team Member – Costa
Join our team at the new Costa Service Area at Stop 24, Junction 11 near Hythe, opening January 2025.
Our Site Director, Ivor, and his team at this new location on the M20 are seeking an energetic and adaptable Team Member to become part of the prestigious Costa brand. You will be involved in creating and serving our delicious Costa drinks, pastries, and freshly prepared food. If you enjoy Costa Coffee, you\’ll love being part of our team.
We offer flexible working patterns on a Full or Part Time basis, with a variety of shifts available. Pay rates will vary depending on your age.
Ideal candidates may have experience in a similar or customer-facing role, but this is not essential. We value a passion for customer service, ensuring everyone leaves with a smile.
No experience? No worries! Full training will be provided to help you succeed as a Barista and support your personal and professional growth.
Here\’s what we offer:
- Heavily discounted meals during shifts
- Up to 70% discount for you, family, and friends at all Roadchef sites
- Referral bonuses for friends you refer
- Discounts on high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Occupational Health support
- Employee Assistance Program
- Mental Health First Aiders
- Great development opportunities—65% of our current Managers started as Team Members
About Roadchef:
We are the UK\’s 3rd largest Motorway Service Area provider, hosting some of the country\’s leading restaurants and retail brands.
We are proud to hold the Platinum Investors in People accreditation, awarded a 3-Star rating for 2025, and recognized as one of the top 5 Largest Companies to work for in 2024, and in the Leisure & Hospitality sector.
Our culture embraces diversity and inclusion, creating an equitable workplace where everyone can thrive.
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Folkestone - Team Member - Costa employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Folkestone - Team Member - Costa
✨Tip Number 1
Familiarise yourself with the Costa brand and its products. Understanding their menu and what makes their coffee special will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any customer service experience you have, even if it's from a different industry. Being able to demonstrate your ability to engage with customers and provide excellent service is key for this position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role offers various shifts, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Express your enthusiasm for learning new skills, especially in making drinks and food preparation. The training provided is a great opportunity, so showing eagerness to grow within the company can set you apart.
We think you need these skills to ace Folkestone - Team Member - Costa
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Costa is looking for in a Team Member. Highlight your passion for customer service and any relevant experience, even if it's not directly related.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role. Emphasise any customer-facing roles or teamwork experiences, and don't forget to mention your enthusiasm for coffee and food service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the Costa brand. Mention why you want to work there and how you can contribute to creating a positive customer experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Roadchef
✨Show Your Passion for Customer Service
Since the role focuses heavily on customer interaction, it's crucial to express your enthusiasm for providing excellent service. Share any relevant experiences where you went above and beyond for a customer, even if they are from different sectors.
✨Familiarise Yourself with Costa Products
Before the interview, take some time to learn about Costa's menu, including their drinks and food offerings. Being able to discuss your favourite products or suggest new ideas can demonstrate your genuine interest in the brand.
✨Emphasise Adaptability and Teamwork
The job requires an energetic and adaptable team member. Be prepared to share examples of how you've successfully worked in a team or adapted to changing situations in previous roles, highlighting your flexibility.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or what a typical day looks like. It shows your interest in the role and helps you assess if it's the right fit for you.
