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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading veterinary services provider in the UK, dedicated to animal care.
- Benefits: Enjoy flexible hours, generous leave, staff discounts, and access to mental health support.
- Why this job: Make a difference in pets' lives while working in a supportive, passionate team environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Opportunities for career advancement through our structured Receptionist Careers Pathway.
The predicted salary is between 20000 - 30000 £ per year.
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
For more information, take a look at our pathway here:
https://vimeo.com/1092474116#J-18808-Ljbffr
Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at Stokewood Veterinary Centre. Understanding their unique offerings will help you engage in meaningful conversations during your interview and demonstrate your genuine interest in the practice.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. This will highlight your resilience and ability to cope with emotional scenarios, which is crucial for a Veterinary Receptionist.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word, as proficiency in these tools is essential for managing appointments and client records. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Network with current or former employees of CVS or similar veterinary practices. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Stokewood Veterinary Centre and how your skills align with their values.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully interacted with clients or handled difficult situations in the past.
Showcase Teamwork and Resilience: In your application, include instances where you've worked effectively in a team or demonstrated resilience in challenging situations, as these qualities are essential for the Veterinary Receptionist position.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the values of the veterinary practice.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Prepare examples of how you've successfully handled customer queries or difficult situations in the past to showcase your communication prowess.
✨Highlight Your Resilience
The role may involve dealing with emotional situations. Be ready to discuss how you've coped with stress or distressing scenarios in previous jobs, demonstrating your ability to remain calm and supportive under pressure.
✨Familiarise Yourself with the Practice
Before the interview, take some time to research Stokewood Veterinary Centre. Understanding their services and values will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
