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- Tasks: Lead a team to ensure an exceptional guest experience and manage daily store operations.
- Company: Global Partners LP has been energising communities for over 90 years with innovative services and products.
- Benefits: Enjoy competitive pay, health benefits, 401k matching, and professional development opportunities.
- Why this job: Join a forward-thinking company that values your ideas and supports your career growth.
- Qualifications: Must be 18+, organised, and able to work flexible hours; previous experience is a plus.
- Other info: We celebrate diversity and encourage all passionate individuals to apply, regardless of experience.
The predicted salary is between 32400 - 50400 £ per year.
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Job Description
We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?\”
Job Description
We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?\”
For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.
We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.
The Types of “Energy” You Bring
- You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
- You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
- You are confident and make eye contact with guests.
- You have superior relationship building skills and can establish a connection with guests and associates.
- You are trustworthy and responsible.
- You are detailed oriented and have excellent organizational skills.
- You defuse issues by utilizing problem solving techniques.
- You are a proven self-starter with demonstrated ability to make decisions.
- You direct others and prioritize tasks.
“Gauges” of Responsibility
- Supervise employees making sure they are performing all the job duties implemented by management.
- Coaching employees by giving them constructive feedback to help perform certain tasks.
- Greet guests and provide an enjoyable shopping experience for everyone.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
- Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
- Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc).
- Ensure the 24/7 execution of all guest service programs and processes.
- Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
- Always replenishes products to ensure in-stock conditions.
- Address inquiries and complaints from guests.
- Check in external and internal vendors per established guidelines.
“Fuel” for You
- Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
- Health + Wellness – Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
- The Road Ahead – We offer 401k and a match component!
- Professional Development – We provide tuition reimbursement; this benefit is offered after 6 months of service.
The GPS of our Interview Process
- First thing first, if you’re interested in the role, please apply.
- The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you.
- We conduct either in person or “in person” zoom interviews and provide additional interview information needed at that time.
Qualification
- Must be available to work flexible hours that may include day, nights, weekends and or holidays
- Must be efficient and organized
- Must be at least 18 years of age to be considered for position.
- Must have reliable transportation and a valid driver’s license.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
- Work in intermittent temperatures (i.e. cooler, outside, etc.,)
Education
- High School Diploma or GED
We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don\’t check every box. We embrace different perspectives, backgrounds and experiences.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.
- Disclaimer: At Global Partners, we don\’t use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it\’s illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Oil and Gas
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Guest Service Supervisor employer: Global Partners LP
Contact Detail:
Global Partners LP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Supervisor
✨Tip Number 1
Familiarise yourself with Global Partners' values and mission. Understanding their commitment to community and guest experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully handled guest complaints or difficult situations in the past. This will demonstrate your problem-solving skills and ability to maintain a positive guest experience, which is crucial for a Guest Service Supervisor.
✨Tip Number 3
Practice your communication skills, especially in making eye contact and greeting people warmly. Since the role emphasises exceptional guest service, showing confidence and approachability can set you apart from other candidates.
✨Tip Number 4
Research common interview questions for supervisory roles in the retail sector. Being prepared to discuss your leadership style and how you motivate a team will help you convey your readiness for the responsibilities of a Guest Service Supervisor.
We think you need these skills to ace Guest Service Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Service Supervisor. Highlight your experience in guest service and any supervisory roles you've held in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your guest service skills, problem-solving abilities, and any relevant achievements that demonstrate your capability to excel in this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your understanding of Global Partners LP's values. Mention specific examples of how you've contributed to guest satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Global Partners LP
✨Show Your Passion for Guest Service
As a Guest Service Supervisor, your love for taking care of guests is crucial. Be prepared to share specific examples of how you've gone above and beyond to ensure a great experience for customers in your previous roles.
✨Demonstrate Problem-Solving Skills
The ability to defuse issues is key in this role. Think of a time when you successfully resolved a guest complaint or a challenging situation. Highlight your approach and the positive outcome during the interview.
✨Emphasise Team Leadership Experience
Since you'll be supervising employees, it's important to showcase your leadership skills. Discuss any past experiences where you coached or guided team members, and how that contributed to a better work environment or guest experience.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various scenarios. Prepare for situational questions related to guest service, such as how you would manage a busy shift or deal with an unhappy customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
