Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing top-notch service and support.
- Company: Join Fibrus, a growing company transforming digital infrastructure in our communities.
- Benefits: Enjoy hybrid working, 25 days annual leave, private healthcare, and career growth opportunities.
- Why this job: Make a difference while working in a fun, supportive environment with room for progression.
- Qualifications: Bring compassion, positive energy, and a can-do attitude; no specific experience required.
- Other info: Flexible working options available; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 19800 - 24000 £ per year.
LOCATION: Belfast (Dargan Crescent, BT3)
TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed)
HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month)
SALARY: minimum starting salary of £23,809.50 plus monthly commission (OTE £28,000+)
START DATE: 18th August 2025
Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do.
Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.
WHAT WILL YOU BE DOING? (Not limited to)
- First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience
- Providing support to customers around both technical and non-technical queries from product and service questions to account and billing support (full training provided)
- Direct customers when appropriate to other departments to address their needs
- Accurately recording/logging interaction with customers and updating account information
- Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators
- Working in a busy but fun and supportive environment
- Carrying out retention-based callsengaging with customers who may be considering leaving, identifying their concerns, and working to find the right solution to retain their business
- Understanding customer needs and pain points to offer personalised solutions, support, or guidance
WHAT WILL YOU BRING?
- Compassion – Customers must be able to sense that you really care about them
- Positive energy – Willing to learn every day and also go the extra mile for each customer
- Exceptional telephone manner – Customers must feel like you can relate to them through effective communication
- Cool head under pressure – You must be able to handle the easy and hard times
- Inspiring 'can do' attitude – You must be willing to do and best your best every day
- Team spirit – good customer service takes teamwork and working well with others is essential to your success
- Confidence – We are looking for people's people who can establish common ground, draw strength from setbacks and influence others
- Flexibility – The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing
OUR RECRUITMENT PROCESS:
- Application
- Initial phone call with a Recruiter
- A short online assessment
- Interview & roleplay via MS Teams
- Job offer & pre-employment checks
WHAT WE VALUE
Based on input from all colleagues across our business, our 4 cornerstone values are:
'Make a Difference' – Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure.
'Be Yourself' – Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application!
'Be Tenacious' – With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!
'Work Together' – We put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.
AND JUST SOME OF WHAT WE CAN OFFER YOU
- 25 days annual leave plus statutory/bank holidays
- Private healthcare, life assurance, annual personal health \”MOT\” & a company pension plan
- Shared parental leave, paternity leave and enhanced maternity leave
- Monthly commission scheme & career path opportunities
- Paid support for the loss of a child
- Support for colleagues going through the menopause
- Complimentary access to LinkedIn Learning
- Free financial advice and support through Kith and Kin
- Flexible working including hybrid working
- Industry leading work events and colleague days
#fibrus
At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working – there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.
All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.
Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Customer Service Agent employer: Fibrus Networks Ltd
Contact Detail:
Fibrus Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Fibrus and its values. Understanding their commitment to making a difference and promoting diversity will help you align your responses during the interview process, showcasing that you share their vision.
✨Tip Number 2
Prepare for the roleplay aspect of the interview by practising common customer service scenarios. This will help you demonstrate your exceptional telephone manner and ability to handle various customer queries effectively.
✨Tip Number 3
Showcase your flexibility and team spirit by discussing past experiences where you successfully collaborated with others or adapted to changing situations. This will highlight your suitability for the dynamic environment at Fibrus.
✨Tip Number 4
During your initial phone call with the recruiter, express your passion for customer service and your willingness to go the extra mile. This will set a positive tone and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate your ability to empathise with customers and provide exceptional service.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as communication, problem-solving, and teamwork. Mention any experience you have in handling customer queries or working in a fast-paced environment.
Prepare for the Assessment: Since there is an online assessment as part of the recruitment process, practice common customer service scenarios and role-play exercises. This will help you feel more confident and prepared when the time comes.
How to prepare for a job interview at Fibrus Networks Ltd
✨Show Your Passion for Customer Service
During the interview, make sure to express your genuine enthusiasm for helping customers. Share examples of how you've gone the extra mile in previous roles to demonstrate your commitment to providing exceptional service.
✨Prepare for Roleplay Scenarios
Since the interview includes a roleplay component, practice common customer service scenarios. Think about how you would handle difficult situations or technical queries, and be ready to showcase your problem-solving skills.
✨Emphasise Team Spirit
Fibrus values teamwork, so highlight your ability to work collaboratively. Share experiences where you successfully worked with others to achieve a common goal, showing that you can contribute positively to the team environment.
✨Demonstrate Flexibility and Adaptability
Be prepared to discuss how you can adapt to changing situations and work under pressure. Provide examples of times when you've had to adjust your approach to meet customer needs or overcome challenges in a fast-paced environment.
