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- Tasks: Manage real-time shift bookings and monitor live operations in a control room.
- Company: Join a leading team at our National Operations Centre in Northampton.
- Benefits: Enjoy structured shifts, full training, and comprehensive perks like discounts and rewards.
- Why this job: Be part of a supportive team with a stable work-life balance and opportunities for growth.
- Qualifications: Stay organised, tech-savvy, and a strong communicator; resilience is key for shift changes.
- Other info: Work a consistent 4 on 4 off shift pattern with no last-minute calls.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Team as a Permanent Control Room Operator – 4 on 4 off days and nights Shift Pattern
Are you calm under pressure, detail-driven, and looking for a stable role where your actions directly support critical operations? We\’re hiring a Permanent Control Room Operator at our National Operations Centre in Northampton, working a consistent shift pattern of 4 on 4 off days and nights Shift Pattern
What You\’ll Do:
Keep Operations Flowing: You\’ll manage real-time shift bookings, ensuring our clients always have the right coverage. Your accuracy and speed will help keep things running smoothly around the clock.
Live Monitoring and Response: From our central control room, you\’ll monitor live screens, allocate staff to key tasks, and respond to incoming issues. Strong communication with Team Leaders and senior managers is essential.
Follow Clear Processes: You\’ll work within structured protocols and adapt to varying client needs while ensuring consistency in how we deliver our service.
IT and Data Handling: Using our internal systems, you\’ll input and update shift bookings, making sure data is accurate and auditable.
Dependable and Consistent: As a core part of the rota, we rely on your presence, punctuality, and readiness to jump into action from the minute your shift starts.
What We\’re Looking For:
- Highly Organised: You can stay focused and methodical in a fast-paced control room setting.
- Tech Confident: You\’re comfortable navigating IT systems and learning new tools quickly.
- Professional Communicator: You\’ll be dealing with time-sensitive updates and senior contacts, so clear, confident communication is a must.
- Self-Motivated and Reliable: You take ownership of your tasks and work well independently, while also collaborating when needed.
- Resilient and Adaptable: With a rotating shift pattern, you\’ll need to be able to adjust between days and nights and keep performance consistent.
Why Join Us?
Structured Shifts: No last-minute calls—your rota is planned and stable, offering work-life balance through a 4-on, 4-off model.
Full Training Provided: We\’ll make sure you\’re fully trained and confident in your role before you go live.
Great Team Culture: You\’ll be joining a professional, supportive team that looks out for one another, especially during busy periods.
Comprehensive Benefits:
- Virtual GP services for you and your household
- Salary Finance support including early access to earnings
- Customisable benefits via our Choices platform (e.g. dental plans, tech products, dining cards, coffee clubs)
- Discounts through MiDeals – including high street retailers, gyms, and more
- Cycle-to-work scheme
- Save-as-you-earn scheme and Mitie Matching Share Plan
- Mitie Stars reward scheme – including monthly and annual cash prizes up to £10,000!
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Control Room Operator (Days/Nights) employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator (Days/Nights)
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description. Being tech confident is crucial, so consider taking online courses or tutorials to boost your skills before the interview.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. You might want to role-play with a friend or family member to simulate real-time decision-making and updates, as clear communication is key in this role.
✨Tip Number 3
Research the company culture and values at StudySmarter. Understanding our team dynamics and how we support each other can help you align your responses during the interview, showcasing that you're a great fit for our environment.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your organisational skills and ability to adapt under pressure. Highlighting these traits will show us that you can thrive in a fast-paced control room setting.
We think you need these skills to ace Control Room Operator (Days/Nights)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Control Room Operator position. Understand the key responsibilities and required skills, such as being detail-driven and tech confident.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your organisational abilities, communication skills, and any previous experience in a control room or similar environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for the role. Mention specific examples of how you have demonstrated resilience, adaptability, and self-motivation in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Mitie
✨Show Your Calmness Under Pressure
As a Control Room Operator, you'll need to demonstrate your ability to stay calm and collected in high-pressure situations. Prepare examples from your past experiences where you successfully managed stress and maintained focus.
✨Highlight Your Organisational Skills
Being highly organised is crucial for this role. During the interview, share specific instances where your organisational skills helped you manage multiple tasks effectively, especially in a fast-paced environment.
✨Demonstrate Tech Confidence
Since the job involves navigating IT systems, be ready to discuss your experience with technology. Mention any relevant software or tools you've used and express your eagerness to learn new systems quickly.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you had to communicate important information to senior contacts or team members.
