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- Tasks: Manage front desk duties and perform financial reconciliations during the night shift.
- Company: Join a welcoming hotel committed to exceptional guest experiences.
- Benefits: Enjoy free food, employee discounts, and on-site parking.
- Why this job: Be part of a diverse team creating memorable stays for guests.
- Qualifications: Previous hotel experience is a plus, but not required.
- Other info: Your role will significantly enhance our guests' night-time experience!
The predicted salary is between 20000 - 30000 £ per year.
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Job Summary
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk duties, performing financial reconciliations, and providing exceptional guest services. The ideal candidate will possess strong attention to detail and excellent communication skills, contributing to a welcoming atmosphere for all guests.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs.
- Provide outstanding guest services by addressing inquiries and resolving issues promptly.
- Maintain a clean and organised front desk area, along with hotel public spaces.
- Prepare reports for management detailing occupancy rates, revenue, and other key metrics.
- Handle phone calls with professionalism and courtesy, ensuring a positive experience for callers.
- Assist with any administrative tasks as required during the night shift.
Qualifications
Previous hotel experience is helpful, but not essential.
Additional Information
Join our team as a Night Receptionist where your efforts will contribute significantly to creating a pleasant environment for our guests!
Benefits include:
- Canteen
- Company pension
- Discounted or free food
- Employee discount on hotels across the globe
- Free parking
- On-site parking
- Transport links
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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Night Auditor employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel’s operations and services. Understanding how the front desk functions and the specific services offered can help you stand out during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries and complaints. Role-playing different scenarios with a friend can prepare you for real-life situations, showcasing your ability to provide exceptional service under pressure.
✨Tip Number 3
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re a good fit for the team.
✨Tip Number 4
Be prepared to discuss your attention to detail during the interview. Think of examples from past experiences where you successfully managed tasks that required precision, as this is crucial for the Night Auditor role.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Night Auditor position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, especially in customer service or hospitality roles. Emphasise any relevant skills such as attention to detail and communication abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Night Auditor role and how your background aligns with the company's values. Mention specific examples of how you've provided excellent guest services in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at AccorHotel
✨Showcase Your Attention to Detail
As a Night Auditor, attention to detail is key. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent errors or improved processes.
✨Demonstrate Excellent Communication Skills
Since you'll be interacting with guests and handling inquiries, practice articulating your thoughts clearly. Consider role-playing common scenarios you might face during the night shift to showcase your problem-solving abilities.
✨Familiarise Yourself with Financial Processes
Even if you don't have extensive hotel experience, understanding basic financial reconciliation processes can set you apart. Brush up on how nightly audits work and be ready to discuss any relevant experience you have with numbers.
✨Prepare Questions for the Interviewer
Engage your interviewer by preparing thoughtful questions about the hotel's operations and culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
