Assistant Front Office Manager - Grand Central
Assistant Front Office Manager - Grand Central

Assistant Front Office Manager - Grand Central

Belfast Full-Time 22700 - 31800 £ / year (est.) No home office possible
H

At a Glance

  • Tasks: Assist in managing the Front Office and ensure exceptional guest experiences.
  • Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
  • Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities.
  • Why this job: Join a supportive team focused on quality service and personal development in a vibrant hospitality environment.
  • Qualifications: Previous hotel reception experience, excellent communication skills, and a smart appearance are essential.
  • Other info: Flexible shifts, with a competitive salary of £27,250 per annum.

The predicted salary is between 22700 - 31800 £ per year.

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Front Office Manager at the exclusive Grand Central Hotel.

Under the inspiring leadership of our Front Office Manager, Ben Leighton , you will assist the Manager in providing leadership to our team, ensuring the smooth day-to-day management of our busy hotel reception. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.

The salary for this full time position is £27,250 per annum.

We offer a range of benefits including free staff meals, employee discounts ,cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. To find out more about our benefits click here .

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To assist with the effective and professional management of Front Office for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

1. To assist in the management of Front Office staff, to ensure the efficient operation of Front Office and the delivery of excellent service.

2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.

3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

4.To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.

5.To assist Front Office Management to ensure the team receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.

6.To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.

7.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests

8.To ensure you and the team check in guests on arrival and check them out at the end of their stay and ensure the correct procedures are followed for receiving payment and that you provide accurate and efficient guest billing.

9.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

10.To ensure you and the team assist guests with any reasonable request for hotel services

11.To ensure you and the team respond to complaints and find the appropriate solution.

12.To ensure you and the team take responsibility for the security of Front Office and relevant storage areas.

13.To ensure the Front Office fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.

14.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.

15.To seek and continuously develop knowledge relating to competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

16.To ensure the Hotels compliance with all matters relating to best practice and all other relevant legislation.

17.To carry out Duty Manager duties as required

18.Any other duties as required by Senior Management

About You

You will have previous hotel reception experience, some of which has been gained ideally at a supervisory or managerial level.

Required Criteria

  • Excellent communication, numeracy and IT skills
  • Customer care experience
  • Smart well-groomed appearance
  • Exceptional attention to detail
  • Work well under pressure and be a team player
  • Right to work within the United Kingdom
  • Educated to GCSE Standard or the equivalent including English and Maths
  • Previous supervisory experience

Desired Criteria

  • Previous managerial experience
  • Knowledge of Opera PMS for hotels

Skills Needed

Exceptional Customer Service Skills, Reception skills, Reservation skills, Local Knowledge Skills, Supervisory Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

£27,250.00 per year

Skills:
Exceptional Customer Serv Reception skills Reservation skills Local Knowledge Skills Supervisory Skills

Benefits:
Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary

Assistant Front Office Manager - Grand Central employer: Hastings Hotels Group Limited

Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. As an Assistant Front Office Manager at the prestigious Grand Central Hotel, you will benefit from extensive learning opportunities, competitive salary, and generous perks such as free meals, employee discounts, and 29 days of holiday plus your birthday off, all while being part of a family-owned luxury hotel group that values quality and personal growth.
H

Contact Detail:

Hastings Hotels Group Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Front Office Manager - Grand Central

✨Tip Number 1

Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to exceptional guest experiences will help you align your answers during interviews and demonstrate that you're a good fit for their culture.

✨Tip Number 2

Network with current or former employees of Hastings Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Assistant Front Office Manager position.

✨Tip Number 3

Prepare to discuss specific examples from your previous experience that showcase your customer service skills and ability to manage a team. Highlighting these experiences will demonstrate your readiness for the role and your understanding of the responsibilities involved.

✨Tip Number 4

Research the local area and attractions around Grand Central Hotel. Being knowledgeable about the locality will not only impress your interviewers but also show your enthusiasm for providing guests with tailored recommendations.

We think you need these skills to ace Assistant Front Office Manager - Grand Central

Exceptional Customer Service Skills
Reception Skills
Reservation Skills
Local Knowledge Skills
Supervisory Skills
Excellent Communication Skills
Numeracy Skills
IT Skills
Attention to Detail
Ability to Work Under Pressure
Team Player
Cash Handling Skills
Problem-Solving Skills
Knowledge of Opera PMS
Training and Coaching Skills
Health and Safety Compliance Knowledge

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception and supervisory roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to deliver 5-star service.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Hastings Hotels' values. Mention how your personal pride in delivering exceptional guest experiences aligns with their mission.

Showcase Relevant Skills: In your application, clearly outline your exceptional customer service skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully managed teams or resolved guest complaints in the past.

Research the Company: Familiarise yourself with Hastings Hotels and their unique offerings. Understanding their culture and what they value in employees will help you tailor your application and show that you're a great fit for the team.

How to prepare for a job interview at Hastings Hotels Group Limited

✨Showcase Your Customer Service Skills

As an Assistant Front Office Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to handle complaints and ensure guest satisfaction.

✨Demonstrate Leadership Qualities

Since you'll be assisting in managing the front office team, it's important to showcase your leadership skills. Discuss any previous supervisory experience and how you foster a positive working environment among your colleagues.

✨Familiarise Yourself with Hotel Operations

Research Hastings Hotels and understand their values and operations. Be ready to discuss how you can contribute to maintaining high standards and improving guest experiences based on your knowledge of hotel services and local attractions.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage difficult situations or make quick decisions under pressure. This will demonstrate your readiness for the fast-paced hotel environment.

Assistant Front Office Manager - Grand Central
Hastings Hotels Group Limited
H
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>