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For Companies At a Glance
- Tasks: Support and resolve customer enquiries, enhancing loyalty and retention.
- Company: Join Centrica, a family of brands driving a cleaner, greener future.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible remote work options.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Passion for customer service, strong communication, and problem-solving skills required.
- Other info: Start with eight weeks of training in Edinburgh before transitioning to hybrid work.
The predicted salary is between 23280 - 34560 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer – we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
About Your Role:
As a Customer Resolution Agent in British Gas Residential Energy, you\’ll support and resolve customer enquiries and complaints, enhancing customer retention and loyalty while growing our business.
As part of a multiskilled team, you\’ll independently manage and resolve all contacts, ensuring one-stop resolution. You\’ll collaborate with specialists to solve tasks and enhance customer journeys. Empowered to take ownership, you\’ll make smart decisions and prioritise customer needs.
Important Details:
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Salary: £29,000 (37 hrs PW) + up to 16% annual bonus (paid quarterly).
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Department Hours: Monday to Friday, 8am-6pm
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Start Date: September 2025.
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Office Location: 40 Princes St, Edinburgh EH2 2BY
You\’ll begin with eight weeks of in-office training, Monday to Friday, in our Edinburgh office. Once you\’ve successfully completed your probation, you\’ll have the flexibility to work from home, with just one day in the office every two weeks.
What we need from you:
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Customer Service Passion: Deliver exceptional service with energy and enthusiasm.
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Time Management: Handle diverse enquiries efficiently.
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Digital Savvy: Navigate multiple systems.
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Communication Skills: Clear, empathetic, and calm across various channels.
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Resilience: Thrive in a fast-paced, high-pressure environment.
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Problem-Solving: Provide first-time solutions and improve processes.
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Self-Development: Continuously improve skills with our support.
Customer Service Advisor - Edinburgh employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Edinburgh
✨Tip Number 1
Familiarise yourself with Centrica's mission and values. Understanding their commitment to a greener future will help you align your answers during interviews, showcasing your passion for customer service and sustainability.
✨Tip Number 2
Brush up on your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as this will demonstrate your ability to handle diverse enquiries efficiently.
✨Tip Number 3
Practice your communication skills. Since the role requires clear and empathetic communication, consider role-playing scenarios with friends or family to enhance your ability to convey information calmly across various channels.
✨Tip Number 4
Showcase your digital savviness by familiarising yourself with common customer service software and tools. Being able to navigate multiple systems will give you an edge in demonstrating your readiness for the role.
We think you need these skills to ace Customer Service Advisor - Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer service experience, problem-solving abilities, and communication skills. Use specific examples to demonstrate your achievements in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working with Centrica. Mention how you can contribute to their mission of energising a greener future and provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Centrica
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to deliver exceptional service, as this aligns perfectly with the company's values.
✨Demonstrate Time Management Skills
Prepare to discuss how you manage multiple tasks efficiently. You might want to share specific strategies or tools you use to prioritise your workload, especially in a fast-paced environment.
✨Highlight Your Digital Savvy
Since the role requires navigating multiple systems, be ready to talk about your experience with technology. Mention any relevant software or tools you've used in past jobs that could relate to the position.
✨Practice Problem-Solving Scenarios
Think of examples where you've successfully resolved customer issues on the first attempt. Be prepared to walk the interviewer through your thought process and how you approached the problem.
