Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and embody the DECIEM experience.
- Company: Join DECIEM, the innovative parent company of The Ordinary, known for its authentic beauty approach.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development in the beauty industry.
- Why this job: Be part of a dynamic team that values creativity, diversity, and respect while making an impact.
- Qualifications: 2-3 years of management experience in beauty, fashion, or luxury goods is essential.
- Other info: This role is based at John Lewis Liverpool, a prime location for beauty enthusiasts.
The predicted salary is between 28800 - 43200 £ per year.
Counter Manager \”The Ordinary\” – John Lewis – Liverpool
Join to apply for the Counter Manager \”The Ordinary\” – John Lewis – Liverpool role at DECIEM | THE ABNORMAL BEAUTY COMPANY
Counter Manager \”The Ordinary\” – John Lewis – Liverpool
1 day ago Be among the first 25 applicants
Join to apply for the Counter Manager \”The Ordinary\” – John Lewis – Liverpool role at DECIEM | THE ABNORMAL BEAUTY COMPANY
WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder, Nicola Kilner.
WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder, Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE\’RE LOOKING FOR
We are looking for a Counter Manager with a minimum of 2–3 years of management experience, ideally within the Fragrance, Beauty, Fashion, or Luxury Goods sectors, to join our new DECIEM counter at John Lewis Liverpool
As a Counter Manager, you’ll be at the heart of our brand, delivering the highest standards of customer service by bringing the DECIEM experience to life and creating a positive, collaborative, and inspiring environment for both your team and every customer who walks through the door
Strong Asset:
Beauty – Skincare background<3
Human and Passionate leadership style
WHAT YOU\’D BE DOING IN THIS ROLE
- Lead and supervise all store staff, ensuring effective employee relations, performance management, and smooth execution of all operational functions including sales, merchandising, and customer service.
- Lead, recruit, and develop a high-performing team by providing ongoing training, mentorship, and motivation to foster a collaborative, customer-focused, and results-driven work environment.
- Drive business KPIs and sales performance through strategic planning and execution, ensuring alignment with company goals and consistently exceeding performance metrics and profitability targets
- Manage scheduling and counter coverage, ensuring appropriate zone assignments and full staffing levels to maintain operational efficiency and optimal customer experience.
- Control operational expenses, monitor daily financial processes (e.g., petty cash, POS systems, banking procedures), and report key issues to the Area Sales Manager as needed.
- Ensure full compliance with company policies in all daily activities, from health and safety standards to operational protocols, including accurate timesheet adjustments in the Nova Time system.
- Deliver ongoing coaching and feedback, promoting continuous development of staff performance and customer service excellence.
- Maintain inventory accuracy, overseeing stock levels and managing weekly orders to ensure counter supplies meet business needs.
- Provide exceptional customer service, warmly welcoming clients, offering expert product knowledge across DECIEM brands, and managing in-person feedback or complaints professionally.
- Uphold visual merchandising standards, ensuring displays, cleanliness, testers, and layout reflect DECIEM’s branding and marketing campaigns, and support local events and initiatives to drive store traffic.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
- Genuine passion for beauty and skincare, paired with strong customer service orientation and enthusiasm for educating others about products.
- Proficient in MS Office, especially Excel and PowerPoint, with keen attention to detail, excellent written and verbal communication skills, and a proactive problem-solving mindset.
- Exceptional organizational and time management skills, with the proven ability to multi-task, manage conflicting priorities, and perform well under pressure.
- Demonstrated leadership experience, including at least 2 years in a people management or supervisory role, with the ability to coach, mentor, and motivate a team to success.
- Educational background or equivalent experience in retail, customer service, or a related field, with a minimum of a high school diploma and additional certifications or relevant work experience considered an asset.
WHAT YOU\’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…
Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- Generous holidays allowance
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…
- Do the right thing
- Create impact
- Respect small things
- ️ Care too much
- Be the future
These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, \”
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Research Services
Referrals increase your chances of interviewing at DECIEM | THE ABNORMAL BEAUTY COMPANY by 2x
Sign in to set job alerts for “Counter Manager” roles.
Ellesmere Port, England, United Kingdom 1 month ago
Liverpool, England, United Kingdom 4 days ago
Liverpool, England, United Kingdom 1 day ago
Merseyside, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 1 day ago
Flagship Store Manager – Liverpool (Full-time, 40hrs)
Chester, England, United Kingdom 2 weeks ago
Wallasey, England, United Kingdom 1 day ago
St Helens, England, United Kingdom 3 weeks ago
Liverpool, England, United Kingdom 2 days ago
Liverpool, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 1 day ago
Liverpool, England, United Kingdom 14 hours ago
Liverpool, England, United Kingdom 1 week ago
Assistant Manager Liverpool Free Standing Store
Sales Manager (Technology / Membership / Loyalty & Rewards)
Assistant Store Manager – North Liverpool
Assistant Store Manager – Warrington Store
Warrington, England, United Kingdom 3 weeks ago
Ellesmere Port, England, United Kingdom 1 day ago
Golborne, England, United Kingdom 3 weeks ago
Ellesmere Port, England, United Kingdom 6 days ago
Store Manager – Cheshire Oaks, Ellesmere Port
Ellesmere Port, England, United Kingdom 2 weeks ago
Haydock, England, United Kingdom 1 day ago
Wirral, England, United Kingdom 2 months ago
Wirral, England, United Kingdom 1 month ago
Bootle, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 2 weeks ago
Store Manager – Cheshire Oaks Designer Outlet
Ellesmere Port, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Counter Manager \"The Ordinary\" - John Lewis - Liverpool employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
Contact Detail:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager \"The Ordinary\" - John Lewis - Liverpool
✨Tip Number 1
Familiarise yourself with DECIEM's brand values and product range, especially The Ordinary. Understanding their unique approach to beauty will help you connect with the team and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your management experience by preparing examples of how you've successfully led a team in a retail environment. Highlight any specific achievements that align with delivering exceptional customer service.
✨Tip Number 3
Network with current or former employees of DECIEM or John Lewis to gain insights into the company culture and expectations for the Counter Manager role. This can provide you with valuable information to discuss in your interview.
✨Tip Number 4
Prepare thoughtful questions about the role and the company during your interview. This shows your genuine interest in the position and helps you stand out as a candidate who is eager to contribute to DECIEM's success.
We think you need these skills to ace Counter Manager \"The Ordinary\" - John Lewis - Liverpool
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with DECIEM and its brands, especially The Ordinary. Highlight your understanding of their values, such as authenticity and transparency, in your application.
Tailor Your CV: Ensure your CV reflects relevant management experience, particularly in the beauty or luxury goods sectors. Emphasise any achievements that demonstrate your ability to lead a team and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your alignment with DECIEM's mission. Use specific examples from your past experiences to illustrate how you can contribute to the team.
Highlight Relevant Skills: In your application, make sure to highlight skills that are crucial for a Counter Manager role, such as team leadership, customer service excellence, and a strong background in skincare or beauty products.
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Know Your Products
Familiarise yourself with The Ordinary's product range and their unique selling points. Being able to discuss specific products, their ingredients, and benefits will show your passion for the brand and your expertise in beauty.
✨Demonstrate Leadership Skills
As a Counter Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and motivate others while maintaining high standards of customer service.
✨Emphasise Customer Experience
Think about how you can enhance the customer experience at the counter. Be ready to share ideas on creating a welcoming environment and how you would handle customer feedback or complaints to ensure satisfaction.
✨Align with DECIEM's Values
Research DECIEM's mission and values, particularly their focus on authenticity, transparency, and diversity. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering a positive workplace culture.
