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- Tasks: Help customers with vehicle services and repairs while delivering top-notch customer service.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and a range of perks including a bike scheme and financial planning app.
- Why this job: Be part of a growing team focused on motoring services and electric mobility with career development opportunities.
- Qualifications: Experience in car parts fitting and customer service is preferred; practical skills are essential.
- Other info: We welcome applications from all backgrounds and encourage you to apply even if you don't meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor
Halfords Careers
Warwickshire – West Midlands
£27,936.48 per annum + bonus
£26,573 per year – estimated
Full time
NEW
- 5 days a week (This centre is closed on Sundays)
- Earn extra with our refer a friend scheme – T&C\’s Apply
We\’re the UK\’s largest automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a Customer Service Advisor, you\’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Benefits Include
- 5.6 weeks\’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most Halfords products in our retail stores
- Discounts on groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
Skills and Experience
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Service Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Show your passion for cars! When you get the chance to speak with someone from the company, whether it's during a networking event or an interview, share your experiences and enthusiasm for vehicles. This will help you stand out as a candidate who genuinely cares about the industry.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on delivering excellent service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss these during any informal chats or interviews.
✨Tip Number 3
Familiarise yourself with common car maintenance tasks. Even if you haven't worked in a garage before, knowing how to change a bulb or battery can be a great conversation starter. It shows that you're proactive and willing to learn, which is exactly what they’re looking for.
✨Tip Number 4
Network within the automotive community. Join local car clubs or online forums where you can connect with others who share your interests. This not only helps you gain insights into the industry but may also lead to valuable connections that could refer you to job openings.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any experience you have with cars, whether it's from previous jobs or personal hobbies. Mention specific skills like car parts fitting and basic maintenance tasks you've completed.
Showcase Customer Service Skills: Since this role focuses on delivering excellent customer service, provide examples of how you've successfully interacted with customers in the past. Highlight any experience in retail or automotive environments.
Express Enthusiasm for the Role: Convey your passion for cars and the automotive industry in your application. Let them know why you're excited about the opportunity to work with vehicles and help customers.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'proactive approach' and 'team development', to demonstrate that you understand the role's requirements.
How to prepare for a job interview at Halfords
✨Show Your Passion for Cars
Make sure to express your enthusiasm for cars during the interview. Share any relevant experiences, whether from work or personal hobbies, that demonstrate your knowledge and love for motoring.
✨Highlight Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. This could include resolving customer issues or going above and beyond to ensure satisfaction, as this is crucial for the role.
✨Demonstrate Practical Knowledge
Be ready to discuss your experience with car parts fitting and basic maintenance tasks. If you have specific examples of work you've done, such as changing bulbs or batteries, share those to showcase your hands-on skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your interest and helps you understand if the position aligns with your career goals, especially regarding training and development opportunities.
