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For Companies At a Glance
- Tasks: Provide first-line IT support, manage incidents, and ensure timely resolution of issues.
- Company: Join NEC Software Solutions, a leader in IT services with a commitment to excellence.
- Benefits: Enjoy private medical cover, 25 days holiday, and a fantastic pension scheme.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on users' experiences.
- Qualifications: 1st line IT experience, excellent customer service skills, and knowledge of Microsoft Office required.
- Other info: Flexible 24/7 shift work with a supportive training environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
This role can be based from our Hartlepool or Chippenham offices.
You must have 1st line experience in proving IT service for users in the following:
Role involves:
Qualifications
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions.
24*7 Service Desk Analyst employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24*7 Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, even if it's not a strict requirement. Understanding these concepts can help you demonstrate your knowledge during the interview and show that you're proactive about improving your skills.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for the types of interactions you'll have on the job, especially when dealing with frustrated users or urgent issues.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Outlook and Excel. Being able to navigate these tools efficiently will be crucial in managing emails and logging incidents effectively.
✨Tip Number 4
Be ready to discuss your flexibility and self-motivation during the interview. Since this role involves 24/7 shift work, showcasing your ability to adapt and manage your time will set you apart from other candidates.
We think you need these skills to ace 24*7 Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your first-line IT support experience and customer service skills. Use specific examples that demonstrate your ability to manage incidents and requests effectively.
Craft a Strong Cover Letter: In your cover letter, emphasise your flexibility and self-motivation. Mention your familiarity with Microsoft Office and any relevant ITIL knowledge, even if it's not extensive.
Highlight Relevant Experience: When detailing your work history, focus on roles where you provided IT support. Include any achievements related to improving service levels or customer satisfaction.
Showcase Attention to Detail: Provide examples in your application that demonstrate your attention to detail, such as accurately logging incidents or following documented procedures. This is crucial for the role.
How to prepare for a job interview at NEC
✨Showcase Your Customer Service Skills
As a 247 Service Desk Analyst, excellent customer service is key. Be prepared to share examples of how you've effectively communicated with users and resolved their issues in previous roles.
✨Demonstrate IT Knowledge
Familiarise yourself with common IT issues and solutions, especially those related to hardware and software. Highlight any experience you have with Microsoft Office and ITIL practices during the interview.
✨Emphasise Time Management
Since punctuality and timekeeping are crucial for this role, be ready to discuss how you manage your time effectively, especially in a shift-based environment. Mention any tools or techniques you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific IT incidents or customer requests, and be ready to explain your thought process clearly.
