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- Tasks: Manage calls and ensure compliance while working in a supportive team environment.
- Company: Join a dynamic company focused on customer support and employee development.
- Benefits: Enjoy flexible working, discounts, and access to online GP services.
- Why this job: Great opportunity for growth in a fast-paced, friendly atmosphere with diverse training options.
- Qualifications: Strong interpersonal skills and ability to work independently or in a team are essential.
- Other info: Flexible working requests considered from day one; tailored benefits available.
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Hours: 42 hrs per week, shift patterns are 4 days on, 4 days off working rotation shift patterns (6am-6pm, 11am-11pm, and 6pm-6am)
Salary: £12.60 per hour
What is in it for you?
- A friendly and supportive team
- Overtime opportunities
- A great selection of benefits including access to online GP services, death in service, share options, and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Main Duties
- Managing high levels of incoming and outgoing telephone calls to clients and branches
- Utilising software to meet monitoring and compliance standards
- Working as part of a monitoring team liaising with different branches nationally
- Following correct procedures for incident reporting and real-time monitoring
- Communicating effectively with team members and others
- Carrying out work safely and in compliance with all health & safety policies and procedures
- Undertaking additional duties as requested by management
- Complying with ISO standards and procedures
- Meeting individual KPIs
- Staying current with system updates and changes
What we are looking for
- Excellent interpersonal skills and the ability to work independently and as part of a team
- Ability to work in a fast-paced environment
- Ability to manage workload to meet deadlines
- Willingness to learn, develop, and demonstrate professionalism and commitment
- Knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint
Desired experience
- Experience in alarm receiving centres
- Experience in call centres
- Applicants must have a 5-year checkable history
- Successful passing of a PSNI check as per industry standards
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same role in the past 6 months.
We consider flexible working requests from day one of employment.
Our flexible benefits scheme offers benefits tailored to your lifestyle, including virtual GP services, financial wellbeing assistance via Salary Finance, and more.
Upon joining, you\’ll receive a link to our benefits platform, Choices, allowing you to customise your benefits such as dental insurance, dining cards, technology purchases, and more.
Employees can access high street discounts via MiDeals, participate in cycle-to-work schemes, and receive life cover, share schemes, and recognition awards like Mitie Stars with cash prizes.
We prioritize career development through diverse training and learning resources and are committed to inclusive recruitment. If you require reasonable adjustments during the process due to a disability or long-term condition, please contact us via email.
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Customer Support Operator employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Operator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in fast-paced environments. Prepare examples of how you've successfully managed your workload and met deadlines in previous roles, as this is a key requirement for the Customer Support Operator position.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you've effectively communicated with team members and clients in the past. This will demonstrate your ability to work both independently and as part of a team.
✨Tip Number 4
Research the company culture and values. Understanding what we stand for at StudySmarter can help you align your answers during the interview, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace Customer Support Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer support or call centres. Emphasise your interpersonal skills and ability to work in a fast-paced environment, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your willingness to learn and develop, and how your skills align with the company's needs. Use examples from your past experiences to demonstrate your capabilities.
Highlight Compliance Knowledge: Since the role involves compliance with ISO standards and procedures, mention any relevant experience you have in this area. If you have worked in environments that required strict adherence to policies, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a customer support role.
How to prepare for a job interview at Mitie
✨Showcase Your Interpersonal Skills
As a Customer Support Operator, excellent interpersonal skills are crucial. Be prepared to demonstrate how you've effectively communicated with clients or team members in past roles. Use specific examples to highlight your ability to handle difficult situations with empathy and professionalism.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of the position, such as managing high volumes of calls and adhering to compliance standards. Research the company’s values and how they align with your own, so you can express why you're a great fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios from your previous experience where you successfully managed a challenging situation, and be ready to discuss the steps you took to resolve it.
✨Demonstrate Your Willingness to Learn
The job requires a commitment to ongoing learning and development. Be ready to talk about any relevant training or courses you've undertaken, and express your enthusiasm for further professional growth within the company.
