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- Tasks: Manage calls and ensure compliance while working in a supportive team environment.
- Company: Join a dynamic company focused on customer support and employee development.
- Benefits: Enjoy flexible working, discounts, and access to online GP services.
- Why this job: Great opportunity for growth in a fast-paced, friendly atmosphere with diverse training options.
- Qualifications: Strong interpersonal skills and ability to work independently or in a team are essential.
- Other info: Flexible working requests considered from day one; tailored benefits available.
Better places, thriving communities.
Job Title: Customer Support Operator
Hours: 4 on 4 off working rotating shift patterns (6am-6pm, 11am-11pm and 6pm-6am)
Salary : £12.60 per hour (uplifts apply to unsociable hours worked)
What is in it for you?
Main Duties
What we are looking for
Desired experience
Essential
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS and BS screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Customer Support Operator employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Operator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in fast-paced environments. Prepare examples of how you've successfully managed your workload and met deadlines in previous roles, as this is a key requirement for the Customer Support Operator position.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you've effectively communicated with team members and clients in the past. This will demonstrate your ability to work both independently and as part of a team.
✨Tip Number 4
Research the company culture and values. Understanding what we stand for at StudySmarter can help you align your answers during the interview, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace Customer Support Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer support or call centres. Emphasise your interpersonal skills and ability to work in a fast-paced environment, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your willingness to learn and develop, and how your skills align with the company's needs. Use examples from your past experiences to demonstrate your capabilities.
Highlight Compliance Knowledge: Since the role involves compliance with ISO standards and procedures, mention any relevant experience you have in this area. If you have worked in environments that required strict adherence to policies, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a customer support role.
How to prepare for a job interview at Mitie
✨Showcase Your Interpersonal Skills
As a Customer Support Operator, excellent interpersonal skills are crucial. Be prepared to demonstrate how you've effectively communicated with clients or team members in past roles. Use specific examples to highlight your ability to handle difficult situations with empathy and professionalism.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of the position, such as managing high volumes of calls and adhering to compliance standards. Research the company’s values and how they align with your own, so you can express why you're a great fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios from your previous experience where you successfully managed a challenging situation, and be ready to discuss the steps you took to resolve it.
✨Demonstrate Your Willingness to Learn
The job requires a commitment to ongoing learning and development. Be ready to talk about any relevant training or courses you've undertaken, and express your enthusiasm for further professional growth within the company.
