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For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth check-in experience at Premier Inn.
- Company: Join Whitbread, the UK's leading hospitality business with a focus on inclusivity.
- Benefits: Enjoy up to 60% off hotel stays, discounts on meals, and a complimentary breakfast.
- Why this job: Be part of a fun team, develop your career, and make guests feel at home.
- Qualifications: No specific qualifications needed; just bring your friendly personality and customer service skills.
- Other info: Flexible working options available; we welcome applications from all backgrounds.
Receptionist – Swansea Waterfront Premier Inn
Come and be a Receptionist at Premier Inn in Swansea Waterfront. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.
PAY RATE
Up to £12.56 per hour
CONTRACT TYPE
Permanent – we don’t do zero hours contracts!
HOURS
15.5 hours per week across 2 days – evenings and weekends included
LOCATION
Premier Inn Swansea Waterfront
The Waterfront Development, Langdon Road, SA1 8QY
Why you’ll love it here
- Training and support – We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card – Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes – Company pension and save as you earn scheme.
- Discounts – Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us – Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do
Join our team at Premier Inn Swansea Waterfront as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
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Reception Team Member employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Familiarise yourself with Premier Inn's values and customer service approach. Understanding their commitment to hospitality will help you align your responses during any interviews or conversations.
✨Tip Number 2
Visit the Premier Inn Swansea North location if possible. This will give you a feel for the environment and allow you to mention specific details about the hotel in your discussions, showing genuine interest.
✨Tip Number 3
Network with current or former employees of Premier Inn. They can provide insights into the company culture and what it takes to succeed as a Receptionist, which can be invaluable during your application process.
✨Tip Number 4
Prepare to showcase your customer service skills through examples from past experiences. Think of scenarios where you went above and beyond for a customer, as this is key for a role at Premier Inn.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Premier Inn is looking for in a Receptionist. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or hospitality, and include specific examples of how you've excelled in these areas.
Craft a Personalised Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Premier Inn and how your values align with their commitment to inclusivity and customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Premier Inn
✨Show Your Personality
As a Receptionist, your personality is key! Make sure to let your fun and friendly side shine through during the interview. Smile, be approachable, and engage with the interviewer as if they were a guest.
✨Highlight Customer Service Experience
Discuss any previous roles where you provided excellent customer service. Share specific examples of how you handled guest inquiries or resolved issues, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with the Company
Research Premier Inn and Whitbread before your interview. Understanding their values, benefits, and what makes them unique will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about training opportunities, team dynamics, or career progression. It shows that you're engaged and serious about the position.
