At a Glance
- Tasks: Inspire members on their wellness journey through engaging workshops and personal connections.
- Company: Join WW, a leader in wellness and healthy living, dedicated to supporting individuals in achieving their goals.
- Benefits: Enjoy flexible working hours, remote options, and a supportive community atmosphere.
- Why this job: Make a real impact by helping others build healthy habits while being part of an inclusive team.
- Qualifications: Passion for wellness, excellent communication skills, and savvy with social media are essential.
- Other info: Opportunity to work in various locations and engage with the community as a brand ambassador.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Reports To: Area Manager
Location/Department: Studio-based
A WW Studio Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and weight loss journey, helping them to develop healthy habits by eating healthier, while enjoying the foods they love, moving more, and shifting their mindset. The WW Studio Coach is responsible for inspiring and building an inclusive, in-person community through facilitating a branded, member-focused workshop centered on wellness, weight loss, and building healthy habits.
Essential Duties and Responsibilities:
● Driving Member Recruitment/ Retention and WW Business:
● Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards
● Delivers excellent experience to drive member referrals and workshop growth
● Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience
● Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention
● Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habits
● Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studio
Delivering Workshop Experience:
● Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions
● Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel like
they are part of WW
● Establishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are making
● Serves as expert in WW’s scientifically-proven methodology for building healthy habits,weight loss, and holistic wellness, incorporating moving, mindset, and the WW food program
● Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through demonstrating active listening using an open approach, shows interest in every interaction by asking questions in a positive, non-judgmental way, seeking to understand the “why.” Uses effective questioning and active listening skills and
holds meaningful conversations to understand members’ personal wellness and weight loss goals.
● Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included, involved, and invited to participate and part of the WW community
● During wellness check-ins, connects with and welcomes waiting members with superior level of hospitality, personalisation, and member service
● Takes the lead within the studio team to ensure an excellent member experience
● Demonstrates knowledge and awareness of wellness and diet/weight loss trends, and deeply
understands, promotes, and effectively explains the WW science-based program
● Has expert knowledge and understanding of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail products
● Prepares for workshop by understanding weekly topic and relevance to members’ personal
wellness and weight loss goals
● Remains up-to-date and current on all WW training and products and on wellness and
diet/weight loss trends
● Performs other administrative and studio-related and operational tasks as required
Community Involvement:
● Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness
● Acts as a WW brand ambassador and anticipates community’s needs
● Represents the WW brand at internal and external community events
● Builds strong connections within the community and executes WW marketing locally as required
Our Impact Behaviours
● Take Big Bites: We’re gutsy go-getters who make it happen.
● Be On Point: We deliver on the right things with speed and excellence.
● Move Together: We champion the mission as one global team.
● Care Fiercely: We embody kindness that’s honest — never sugar coated.
● Excellent active listening and communication skills
Job Factors/Work Environment
● Ability to work with minimal supervision
● Perform some work from home
● Ability/willingness to work in multiple locations within designated travel area
● Work in one specific role with option to serve in more than one role
Position Qualifications
● Passion for the WW brand, wellness and healthy lifestyle, and supporting others to achieve wellness and weight loss goals
● Savvy in using social media platforms (e.g. Facebook and Instagram)
● Superior customer service experience
● Accomplished facilitator with coaching experience
● Business acumen
● Experience with point of sale/point of purchase technology
● Must own a smartphone
● Excellent active listening and communication skills
● Computer skills (Google & Microsoft Office suite, web-based applications)
● Minimum shift/hours availability may apply
At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
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WW Studio Coach - Peterborough Area employer: Weight Watchers
Contact Detail:
Weight Watchers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WW Studio Coach - Peterborough Area
✨Tip Number 1
Familiarise yourself with the WW brand and its core values. Understanding their mission and how they support members on their wellness journeys will help you connect with the community and demonstrate your passion during interviews.
✨Tip Number 2
Engage with the WW community on social media platforms like Facebook and Instagram. Share your own wellness journey or insights, as this will not only showcase your enthusiasm but also highlight your ability to leverage social media for member engagement.
✨Tip Number 3
Practice your active listening and facilitation skills by hosting small group discussions or workshops. This experience will prepare you for the interactive nature of the WW Studio Coach role and demonstrate your ability to create a welcoming environment.
✨Tip Number 4
Network with current or former WW employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace WW Studio Coach - Peterborough Area
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a WW Studio Coach. Highlight your passion for wellness and customer service in your application to show that you align with the company's values.
Tailor Your CV: Customise your CV to reflect relevant experience in coaching, facilitation, and customer service. Use specific examples that demonstrate your ability to inspire and support others on their wellness journeys.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the WW brand and your understanding of healthy lifestyles. Mention how your skills and experiences make you a perfect fit for the role, and include any personal connections to wellness.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your active listening and interpersonal skills. Use clear and engaging language to convey your ideas and experiences effectively.
How to prepare for a job interview at Weight Watchers
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for healthy living and the WW brand during the interview. Share personal stories or experiences that highlight your commitment to wellness, as this will resonate with the interviewers and demonstrate your alignment with their mission.
✨Demonstrate Active Listening Skills
Since the role requires excellent active listening, practice this skill in your interview. Show that you can engage with the interviewer by summarising their points and asking relevant questions. This will showcase your ability to connect with members effectively.
✨Prepare for Workshop Scenarios
Anticipate questions about how you would handle specific workshop situations. Think of examples where you've facilitated discussions or supported individuals in achieving their goals. This will illustrate your coaching experience and ability to create a welcoming environment.
✨Familiarise Yourself with WW Tools
Research the WW tools and digital platforms mentioned in the job description. Being knowledgeable about these resources will not only impress the interviewers but also show that you're ready to hit the ground running and support members effectively.