Concierge Call Handler - Colchester
Concierge Call Handler - Colchester

Concierge Call Handler - Colchester

Colchester Full-Time 24000 - 25500 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Handle calls, webchat, and emails while booking property valuations and managing client details.
  • Company: Join Spicerhaart, a leading property services company with a focus on customer satisfaction.
  • Benefits: Enjoy a competitive salary, uncapped commission, and dedicated training from day one.
  • Why this job: Be part of a dynamic team, thrive in a fast-paced environment, and make a real impact.
  • Qualifications: Must be self-motivated, organised, and have excellent customer service skills.
  • Other info: Opportunity for career advancement with ongoing coaching and development.

The predicted salary is between 24000 - 25500 £ per year.

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Concierge Call Handler – Colchester, Colchester

Client:

Location:

Colchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

Job Views:

3

Posted:

05.07.2025

Expiry Date:

19.08.2025

Job Description:

Overview

As a member of our concierge team, your responsibilities will include:

  • Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
  • Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
  • Booking property valuations.
  • Completing various administrative tasks for our network of branches including data input.
  • Collaborating with your team to achieve success and maintain consistently high service standards.

Candidate Requirements:

To excel in this role, you should answer \”yes\” to the following statements:

  • I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
  • I possess excellent telephone etiquette.
  • I am resilient and can work effectively under pressure and within deadlines.
  • I thrive in competitive environments.
  • I have exceptional organisational and time management skills.
  • I am proficient in computer usage, with excellent keyboard skills.
  • I have a proven track record of delivering outstanding customer service.

Video Testimonials:

Hear from some of our current staff members by clicking on the following link:

Rewards:

  • Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience.
  • Uncapped commission scheme in addition to the basic salary.
  • Participation in the company Elevate scheme.
  • Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

How to Apply:

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Concierge Call Handler - Colchester employer: Spicerhaart

At Spicerhaart, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Colchester where our Concierge Call Handlers can thrive. With a competitive salary and uncapped commission, alongside dedicated training and development opportunities, we empower our employees to grow their careers while delivering outstanding customer service. Our collaborative culture fosters teamwork and resilience, making it a rewarding place to work for those who are ambitious and target-driven.
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Contact Detail:

Spicerhaart Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Concierge Call Handler - Colchester

✨Tip Number 1

Familiarise yourself with the property market in Colchester. Understanding local trends and key areas can help you engage more effectively during interviews and demonstrate your knowledge of the role.

✨Tip Number 2

Practice your telephone etiquette by role-playing common scenarios you might encounter as a Concierge Call Handler. This will help you feel more confident and prepared to handle calls professionally.

✨Tip Number 3

Showcase your organisational skills by preparing a mock schedule for handling multiple tasks, such as booking viewings and managing client details. This will illustrate your ability to manage time effectively under pressure.

✨Tip Number 4

Connect with current employees on social media or professional networks to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the interview process.

We think you need these skills to ace Concierge Call Handler - Colchester

Excellent Telephone Etiquette
High Volume Call Handling
Customer Service Excellence
Organisational Skills
Time Management
Data Input Proficiency
Adaptability
Resilience Under Pressure
Team Collaboration
Target-Driven Mindset
Proficient Computer Skills
Effective Communication Skills
Ability to Work Independently
Competitiveness

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Concierge Call Handler position. Tailor your application to highlight how your skills and experiences align with these expectations.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and time management skills.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your telephone etiquette and ability to work under pressure, providing specific examples of how you've excelled in similar situations.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Spicerhaart

✨Showcase Your Communication Skills

As a Concierge Call Handler, excellent telephone etiquette is crucial. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering common questions in a friendly and professional manner to leave a positive impression.

✨Highlight Your Organisational Skills

This role requires exceptional organisational and time management skills. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, showcasing your ability to stay organised under pressure.

✨Demonstrate Resilience

Working in a high-pressure environment is part of the job. Share instances where you faced challenges and how you overcame them. This will show your potential employer that you can handle stress and remain effective in demanding situations.

✨Research the Company

Familiarise yourself with the company’s values and services. Understanding their mission and how they operate will allow you to tailor your answers and show genuine interest in the role, making you a more appealing candidate.

Concierge Call Handler - Colchester
Spicerhaart
S
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