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- Tasks: Support daily tour and tasting operations, ensuring memorable experiences for guests.
- Company: Join Diageo, the world's leading premium drinks company with iconic brands like Johnnie Walker and Guinness.
- Benefits: Enjoy flexible rewards, product discounts, a competitive pension scheme, and generous holiday allowance.
- Why this job: Be part of a unique team that celebrates whisky heritage and creates unforgettable visitor experiences.
- Qualifications: Experience in hospitality or spirits, strong communication skills, and a passion for whisky are essential.
- Other info: Flexible schedule required, including weekends and holidays; opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Experience Support Assistant
Johnnie Walker Princess Street, Edinburgh
Full Time, permanent
Closing date: 15th July 2025
About Us
Diageo is the world\’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.
This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build memorable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It\’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
Feel inspired? Then this may be the opportunity for you.
About the Role
The Experience Support Team are critical for the day-to-day tour and tasting experience operations at the Johnnie Walker Brand Home. This position is responsible for stock control, coordinating equipment and supplies preparation, setup, and clean-up of all front- and back-of-house areas that support the tour and tasting experience to ultimately deliver memorable experiences for our guests.
Our Experience Ambassadors will facilitate the end-to-end customer journey throughout our Brand home site entertaining visitors from around the world and providing an outstanding visitor experience.
You\’ll bring to life the art of whisky making and the heritage of our brand by guiding groups throughout various interactive tour experiences and tastings. In addition, you\’ll be responsible for ticketing, admissions, information services and booking of tailored visitor experiences throughout our Brand Homes across Scotland.
You\’ll engage with visitors on both an individual and group basis, interpreting customer interests and providing information to build a personalised experience. Our Experience Ambassadors are our brand advocates and you\’ll thrive with sharing Brand home stories with our visitors and be passionate about encouraging them to discover the delights of Scotch whisky, highlighting specific home sites to whisky experiences across Scotland.
Responsibilities
- Possess thorough understanding of all tour and tasting experiences\’ equipment and supply needs.
- Complete continuous setup and cleanup of tasting rooms and areas for each experience offering; work quickly to reset tasting equipment and supplies throughout various experience areas between each group rotation
- Maintain clean and orderly visitor-facing areas.
- Ensure sanitation and cleaning requirements are followed at all times.
- Continuously monitor tasting equipment and supplies inventory.
- Accurately record stock levels at the set times in each support area.
- Assist with ensuring that storage rooms are clean, organized, properly stocked.
- Monitor tour guide timing to ensure timely rotation.
- Respond promptly to visitor and staff needs.
- Complete assignments in a timely manner and within Johnnie Walker Brand Home\’s standards.
- Understand and follow all established operating procedures to exceed operational requirements and ensure visitors and staff receive the highest standards of quality, safety, and service at all times.
- Have a working knowledge of fire extinguisher and first aid kit procedures.
- Maintain continued interest in the Johnnie Walker Brand Home\’s exhibits and educational content to better fulfill your duties.
- Adhere to all Health & Safety and Food Hygiene standards.
- Assist in the training of new staff.
- Maintain good attendance and communicate with supervisory staff on scheduling issues.
- Participate in educational opportunities for personal growth and development, including cross training opportunities.
- Perform other duties as assigned, such as rotating into other areas like Bar/ Retail to support.
Skills and Experience Required
- Experience in hospitality, food & beverage, or wine/spirits industry.
- Deep enthusiasm for whisky and its use within cocktails.
- Strong Team Player
- Strong desire to learn more about the Johnnie Walker Brand Home whisky story, brand, and its characteristics.
- Strong communication and organizational skills.
- Excellent Time Management skills.
- Desire to work in a fast-paced environment.
- Fluent Spoken English, Additional languages are beneficial.
- Be guided by a customer-first attitude.
- Be familiar with visitor experience standard methodologies and procedures.
Requires considerable movement around the Johnnie Walker Brand Home to monitor activities • Must be flexible with work schedule including weekends, holidays, and evenings.
Working with Us
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
- Product allowance and membership discounts
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo\’s purpose of \”celebrating life every day everywhere\”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. #J-18808-Ljbffr
Experience Support Assistant employer: New Jersey Department of Children and Families
Contact Detail:
New Jersey Department of Children and Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Support Assistant
✨Tip Number 1
Familiarise yourself with the Johnnie Walker brand and its heritage. Understanding the story behind the whisky and the brand's values will help you connect with visitors and enhance their experience.
✨Tip Number 2
Showcase your enthusiasm for whisky during any interactions, whether in person or online. A genuine passion for the product can set you apart from other candidates and resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Diageo or the Johnnie Walker Brand Home. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your experience in hospitality or customer service. Highlight specific examples where you've gone above and beyond to create memorable experiences for guests, as this aligns with the role's responsibilities.
We think you need these skills to ace Experience Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Experience Support Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality or the spirits industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills and enthusiasm for whisky.
Write a Personalised Cover Letter: In your cover letter, express your passion for whisky and the Johnnie Walker brand. Share specific examples of your previous experiences that relate to the role and explain why you want to be part of the team at Johnnie Walker Princes Street.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at New Jersey Department of Children and Families
✨Show Your Passion for Whisky
Make sure to express your genuine enthusiasm for whisky and the Johnnie Walker brand during the interview. Share any personal experiences or knowledge you have about whisky-making, as this will demonstrate your commitment to the role and the brand's heritage.
✨Highlight Your Hospitality Experience
Discuss your previous experience in hospitality or the food and beverage industry. Be prepared to give examples of how you've provided excellent customer service and created memorable experiences for guests, as this is crucial for the Experience Support Assistant role.
✨Demonstrate Teamwork Skills
Since the role requires strong teamwork, be ready to share examples of how you've successfully collaborated with others in past positions. Highlight your ability to work in a fast-paced environment and how you contribute positively to team dynamics.
✨Prepare Questions About the Role
Come prepared with thoughtful questions about the Experience Support Assistant position and the Johnnie Walker Brand Home. This shows your interest in the role and helps you understand how you can contribute to creating unforgettable experiences for visitors.
