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- Tasks: Join our admin team to support the busy Dietitian Department with clerical and telephone services.
- Company: Betsi Cadwaladr University Health Board is the largest health organisation in Wales, serving 700,000 people.
- Benefits: Enjoy a supportive work environment with a commitment to equality and diversity.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: Good general education and NVQ Level 3 or equivalent experience required; Welsh language skills essential.
- Other info: Applications can be submitted in Welsh, promoting inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Senior Patient Access and Booking Clerk – Therapies, Dietetics
Senior Patient Access and Booking Clerk – Therapies, Dietetics
14 hours ago Be among the first 25 applicants
Job Overview
The ability to speak Welsh is essential for this post
Therapy Services administration are looking to appoint a highly motivated person to work within a busy Dietitian Department for Gwynedd and Anglesey.
Job Overview
The ability to speak Welsh is essential for this post
Therapy Services administration are looking to appoint a highly motivated person to work within a busy Dietitian Department for Gwynedd and Anglesey.
The post holder will be a member of the admin team, which provides both a clerical and telephone operator service, for the Dietitian Department and administration support to Therapy Services.
Therapy Services comprises of Dietetics, Occupational Therapy, Physiotherapy, Podiatry & Orthotics, Speech and Language Therapy and Administration. Each area has it\’s own Head of Service who is accountable to the Area Director of Therapy Services.
Main duties of the job
The successful candidate must be an effective communicator, have good interpersonal skills and work in a flexible and organised manner. He/she must have a good standard of education. The ability to multi-task is important.
An appointable candidate not successful for this full-time role may be held in reserve for a part-time role subject to approval.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good general education
- NVQ Level 3 or equivalent knowledge/experience
- IT Qualifications or proven experience using Microsoft Office packages
Desirable criteria
- Knowledge of Therapy Manager, WPAS, Hospital administration systems
- European Computer Driving Licence (ECDL or equivalent skills)
- Understanding of basic medical terminology
Skills
Essential criteria
- Excellent Communication skills (written, verbal and telephone) in Welsh (minimum level 4) and English
- Excellent organisational skills
- Able to concentrate on administrative duties in an unpredictable environment
Desirable criteria
- Evidence of ongoing/continuous personal development
General
Essential Criteria
- No spelling errors
- Relevant experience and a good fit for the role
- Welsh Language Level 4 or 5
Experience
Essential criteria
- Experience within a busy office dealing with members of the public
- Knowledge of Data Protection Act and relevant legislation
- Awareness of Patient Confidentiality
Desirable criteria
- Previous medical records or hospital based clerical experience
- Experience of working directly with clinical/consultant staff
- Previous waiting list management experience
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Hospitals and Health Care
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Senior Patient Access and Booking Clerk - Therapies, Dietetics employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Patient Access and Booking Clerk - Therapies, Dietetics
✨Tip Number 1
Make sure to highlight your Welsh language skills during any conversations or interviews. Since the ability to speak Welsh is essential for this role, demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific administrative systems mentioned in the job description, such as Therapy Manager and WPAS. Showing that you have a good understanding of these systems can give you an edge in the selection process.
✨Tip Number 3
Prepare to discuss your experience in busy office environments, especially how you've managed multiple tasks simultaneously. This role requires excellent organisational skills, so be ready to provide examples of how you've successfully handled similar situations.
✨Tip Number 4
Network with current or former employees of Betsi Cadwaladr University Health Board. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Senior Patient Access and Booking Clerk - Therapies, Dietetics
Some tips for your application 🫡
Highlight Language Skills: Since the ability to speak Welsh is essential for this role, make sure to prominently feature your language skills in your CV and cover letter. Provide specific examples of how you've used Welsh in a professional setting.
Showcase Relevant Experience: Detail your experience in busy office environments, especially if you have worked in healthcare or administrative roles. Mention any specific tasks that relate to patient access, booking systems, or working with clinical staff.
Emphasise Communication Skills: Given the importance of excellent communication skills, provide examples of how you've effectively communicated in both written and verbal forms. Highlight any experience dealing with the public or managing sensitive information.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'organisational skills', 'multi-tasking', and 'patient confidentiality', to demonstrate that you are a good fit for the role.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since the ability to speak Welsh is essential for this role, make sure you practice your language skills. Be prepared to demonstrate your proficiency during the interview, as it will be a key factor in your success.
✨Showcase Your Organisational Skills
The role requires excellent organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, especially in a busy office environment.
✨Familiarise Yourself with Relevant Legislation
Understanding the Data Protection Act and patient confidentiality is crucial. Brush up on these topics and be ready to discuss how you would handle sensitive information in your role.
✨Demonstrate Your Communication Skills
Effective communication is key in this position. Think of specific instances where you effectively communicated with colleagues or the public, and be ready to share these examples to highlight your interpersonal skills.
