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For Companies At a Glance
- Tasks: Support and maintain Cisco applications, troubleshoot issues, and develop network designs.
- Company: Join a dynamic team in Gloucester focused on innovative communication solutions.
- Benefits: Enjoy flexible working hours, collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a cutting-edge tech environment that values initiative and teamwork.
- Qualifications: 2-3 years of 3rd line support experience with Cisco platforms and relevant certifications required.
- Other info: On-call duties may be required; strong problem-solving skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
About the Job
3rd Line Cisco Support Analyst
We require a 3rd Level Cisco Support Analyst for our Client based in Gloucester.
You must have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3rd line support level.
Full understanding of the architectural and engineering design and integration process of communications solutions.
Ability to multi-task, prioritizing multiple objectives and initiatives.
Strong client service oriented and ability to interact with clients, staff, and management teams.
Good verbal and written business communication skills.
Ability to work independently, with a high degree of initiative, and within a collaborative team environment.
Strong organizational and time management skills
The ability to install and maintain complex solutions in an ever evolving market place, to problem solve in a logical manner in order to rectify customer issues efficiently.
The responsibilities include developing the network design in conjunction with Product Management.
To implement the network design in chosen locations.
Work with Product Management to design the support processes and communicate these out to the support teams within Nine.
To support partners in the implementation and support of their own customer installations including some out of hours on call duty.
To monitor and maintain the hosted infrastructure and respond to and resolve any faults that may arise using diagnostic tools and vendor support.
Must have the following skills:
? Cisco, Microsoft, Linux and other relevant certifications
? Server administration including Windows and Linux
? Knowledge of voice prioritization including QoS and VLANS
? Proficient in the operation and management of routers and switches (qualified to CCNA or equivalent)
? In-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and delivery and support of voice applications using these technologies
? Knowledge of IP based technologies, with an understanding of LAN/WAN methodologies and topologies as a minimum.
? Strong working knowledge of data communications including: TCP/UDP/IP, routing, tunneling,
Please forward your CV to Click here to contact this recruiter in Word format, along with your salary expectations.
3rd Level Cisco Support Analyst (IT) employer: Nexus Jobs Limited
Contact Detail:
Nexus Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Level Cisco Support Analyst (IT)
✨Tip Number 1
Make sure to brush up on your Cisco knowledge, especially around VoIP protocols and network design. Being able to discuss specific projects or experiences where you've implemented these technologies will really impress during the interview.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of examples where you've successfully resolved complex issues in a timely manner, as this is crucial for the role and will show your ability to handle the demands of 3rd line support.
✨Tip Number 3
Familiarise yourself with the company's products and services. Understanding their offerings will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires strong client interaction, being able to articulate technical concepts clearly will set you apart from other candidates.
We think you need these skills to ace 3rd Level Cisco Support Analyst (IT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Cisco platforms and any relevant certifications. Emphasise your 2 to 3 years of experience in 3rd line support and include specific examples of how you've supported applications in a similar environment.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, consider including a section in your CV or cover letter that demonstrates your ability to interact effectively with clients and teams. Use clear and concise language to reflect your communication style.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved complex issues in previous roles. This could include specific challenges you faced and the logical steps you took to rectify them, showcasing your analytical skills.
Include Relevant Technical Skills: List all relevant technical skills such as your knowledge of VoIP protocols, server administration, and data communications. Make sure to mention any certifications like CCNA or equivalent, as these are crucial for the role.
How to prepare for a job interview at Nexus Jobs Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Cisco platforms in detail. Highlight specific projects where you supported applications at a 3rd line support level, and be ready to explain the architectural and engineering design processes you've been involved in.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've approached complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you logically diagnosed and resolved customer problems efficiently.
✨Emphasise Client Interaction Experience
Since strong client service orientation is crucial, think of instances where you've successfully interacted with clients or management teams. Be ready to discuss how you prioritised their needs and maintained effective communication throughout the process.
✨Highlight Your Team Collaboration
Discuss your ability to work independently as well as within a team. Share experiences where you collaborated with product management or support teams to implement network designs or support processes, showcasing your organisational and time management skills.
